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Client Data Services Americas Risk and Control QA Director
Deutsche Bank
Jacksonville, FL, United States
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Operations
Our Operations group provides support for all of Deutsche Bank’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.
Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.
We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions.
Position Overview
Deutsche Bank is a client-centric global bank. One that is leading change and innovation in the industry – championing integrity, sustainable performance and innovation with our clients, and redefining our culture and relationships with each other.
Before the Bank enters into a relationship with a client, it performs a number of due diligence activities to fully understand who they are and to clarify if they are the type of counterparty it wants to do business with. This activity is described as Know Your Client or KYC and is the primary focus of Client Data Services (CDS).
The KYC activities support a number of regulatory compliance requirements specified by our global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and understand and test the customer’s profile, business and account activity. They also help to mitigate the bank’s reputational risk by verifying a client’s correctness and integrity, helping to prevent it from being used intentionally or unintentionally by criminal elements to support terrorist, money laundering or any other criminal activities.
The Client Data Services – Risk Control & Quality Assurance is comprised of approx. xx fte responsible for ensuring that and effective framework is in place to manage and reduce risk, to challenge the decisions being taken in the assessment and remediation of risk and ensure that we are aligned to the firms policy and guidelines in regard to all aspects of the risk framework.
The role will work closely with global peers to help provide a complete picture of the risk profile of CDS, ensuring that handoffs and dependencies across functions/regions are transparent and understood.
Role Specifics
The position reports directly to the Head of CDS Risk Control & Quality Assurance (member of the CDS Senior Management Team) and functionally jointly into the Head of Risk & Control & Head of Quality Assurance. The role requires effective management of a complex catalogue of deliverables, to multiple global senior stakeholders.
Risk & Control deliverables:
• Governance-Ensure that an effective, embedded and consistently applied governance meeting structure is in place for the C&DS organisation.
• Key Risk Indicators-Ensure a complete set of KRI's is in place, has definitions, RAG's (where applicable), has reporting parameters and a subjective assessment of the CATR (complete, accurate, timely and relevance) of those KRI's has been reached. Review and challenge validity of commentary, spot check monitoring by, looking for trend anomalies (spikes/dips) that may risk profile shifts, reporting errors or other issues requiring investigation
• Audit SII & Incident processes-Ensure US CDS compliance to the firm audit policy, firm Self-Identified Issue Guidance and incident escalation process through training, support guidance and challenge.
• Facilitate management with adequate reporting and governance, to ensure zero overdue items and no last min extensions are required and perform pre-closure submission review and validation.
• Regulatory Compliance Transparency-Ensure there is a mechanism in place to monitor regulatory compliance and that the mechanism is performing effectively.
• Risk Culture-Design and deliver a risk culture improvement programmer to promote transparency, awareness, engagement with the risk agenda.
• Risk & Control Assessments-Review the design adequacy and performance effectiveness (at a high level/light touch) of controls and their corresponding documentation (Desk Top Procedures)
Quality Assurance Key Deliverables
• Form part of the global COB KYC QA testing team functionally reporting to the Global Head of KYC QA
• Recruit, build and develop a Jacksonville based subject matter expert’s KYC QA team.
• Provide functional management to a team of 10 KYC QA staff based in Jacksonville and India. This is a new team and training and development of the staff to meet DB best practices is key to the role.
• Embed and execute QA methodology and disciplines. Ensure that testing activities are being conducted in accordance to the testing strategy and plan. Ensure adherence to testing best practices and DB testing standards.
• Contribute to appropriate QA production and change governance structure(s) between QA function, COB leadership, operational control and technology partners to execute against QA mandate
• Support and contribute towards a continuous improvement program of work borne out of QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements.
• Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA and COB teams.
Candidate Specification
The successful individual will have diverse experience of the financial sector in any of the following areas; Operations, risk/controls, quality assurance, compliance or audit and have experience managing deliverables & maintaining effective relationships with global senior management.
• Substantial and relevant PMO experience in a global banking environment
• Exposure to Client Onboarding, KYC or similar regulatory projects is preferred
• Numerate individual with a Finance or Business related degree
• Strong communication and interpersonal skills
• Strong analytical and problem solving skills
• Ability to work under pressure to tight deadlines
• Strong organisational and administrative skills
• Client focused approach and ability to react quickly to changing demands
For candidates applying for positions in the US:
Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the “EEO is the Law” poster and pay transparency statement.