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Director, Business Plan Communications
Lincoln Financial Group
Fort Wayne, IN, United States
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About the Company
Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.
The Role
As the Director, Business Plan Communications, you will provide leadership and direction to multiple teams within Retirement Plan Services Operations responsible for the business communications utilized to support the organization. This role will also effectively collaborate with Customer Experience/Marketing to maintain Enrollment Kits & other communication materials.
Responsibilities
Leadership
• Leads & directs team to partner effectively with clients, internal stakeholders, and/or third party to develop & implement appropriate (sometimes complex) business communications and to ensure effective service delivery
• Monitors & assesses trends in enrollment kits, forms and identifies opportunities, and implements best practices to enhance customer experience & improve effectiveness
• Manages Vendor relationships to ensure service expectations are met
• Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent
• Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility
• Establishes and implements priorities, performance goals and objectives to ensure group results
• Directs and provides leadership to continually improve the capability and results for assigned area(s) of responsibility
• Builds organizational capability within assigned area(s) of responsibility
• Reviews and resolves complex escalated issues and concerns
• Develops, monitors and controls expenses within defined budget limits
Business Acumen
• Remains current in profession and industry trends
• Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes
• Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
• Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
• Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department
• Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects
• Provides project management leadership on strategic projects
• Collaborates with appropriate stakeholders to evaluate best practices
Requirements
Education
• 4 Year/Bachelor’s Degree or equivalent work experience (4 years of experience in lieu of Bachelors)
Experience
• 7+ Years of experience years in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience
• Confident, comfortable communicator with strong written and verbal communication skills
• Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations
• Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches
• Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.