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Business Card Director
Barclays Capital
Wilmington, DE, United States
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Description
Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information.
Barclays is a major global financial services provider engaged in personal and corporate banking, credit cards, and investment banking. With over 325 years of history and expertise in banking, Barclays moves, lends, invests and protects money for customers and clients worldwide.
Overall purpose of role:
Key Accountabilities and Skills required:
To be responsible for and accountable for:
• The profitable performance, growth and future strategy of the BCUS small business credit card program .
• Driving enhanced customer advocacy and satisfaction to our customer base, through competitive products and services delivered through a multiple channel offering.
• Enhancing the way that we deliver for customers, including spearheading investments in the platform to improve the customer experience.
• A robust control framework and operation of the small business strategic business unit with 15+ FTE resources allocated across the front office and functions
• Driving innovation within the proposition to ensure focus on the customer journey and not simply the product
• Stakeholder management and leadership.
• Builds Self Insight: Creates an open culture where understanding own drivers, strengths and development areas is actively encouraged and valued. Supports a culture where the development of people skills is given the same priority as technical skills.
• Developing Others: Sets challenging objectives for personal, team and functional improvement and holds others to account in delivering these. Takes the lead in driving succession planning, ensuring the organisation retains and develops the key talent needed for the future.
• Enabling High Performance: Sets the standards of and assumes accountability for performance required to achieve the organization’s future goals and priorities. Enables leaders to take calculated risks by delegating trust and responsibility to deliver success in their area.
• Building Relationships: Creates and maintains a culture in which trust and mutual respect are valued, challenging people and systems that do not support this. Uses complex influencing strategies and conveys a strong vision to achieve results and obtain buy-in across the organisation.
• Working Collaboratively: Builds a culture where involvement and sharing are seen as essential for the achievement of shared objectives and agendas. Sets a clear agenda where business areas and functions understand their contribution to the future success of the organisation.
• Making Critical Decisions: Takes a flexible, agile decision making process to shape strategic direction, responding positively to changing internal and external circumstances. Promotes a culture in which the needs and perspectives of a wide range of stakeholders and partners are at the forefront of decision-making.
• Defining and Executing Change: Acts as a catalyst for change and inspires confidence in stakeholders with the quality and conviction of their vision, building support and sponsorship at all levels and ensures the need for change is embedded in across the organisation.
• Driving Continuous Improvement and Innovation: Shapes and drives a culture of review and improvement across the organisation. Strives to continually improve business processes that impact positively on the business and uphold the values.
• Building an Effective Control Environment: Champions a culture where all colleagues understand and follow the framework within which the bank follows risk and takes accountability for ensuring this. Takes personal accountability for ensuring that processes, risks and controls are applied in way that achieves a good outcome for the bank and its customers/clients.
• Decision making and problem solving.
• The role holder will make strategic, operational and often complex decisions which affect customers, P&L performance and shareholders. Judgement based on regulation, personal experience, relevant specialist knowledge and detailed analysis of data will be applied to problem-solving which will typically cover multiple activities and work areas. Decisions will be made with reference to control frameworks that will assess impact. The role holder is responsible for the management and mitigation of operational risks and for compliance with all relevant policy.
• The impact of decisions can be seen immediately or more usually within 1-2 years. The role holder will also support and/or provide insight into developing strategic outcomes; in this context they may influence strategic decisions that impact a 5 year or greater horizon.
Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Your Skills and Qualifications will include:
Basic Qualifications
• Significant experience of managing a business unit successfully against stretching objectives, within a diverse and complex environment.
• Successful management of business change.
• Deep insight into what makes compelling and profitable customer propositions/products.
• Experience of driving improvement in customer service to a market leading position.
• Detailed working knowledge of the full range of business disciplines.
• In-depth knowledge and experience of financial services organisations at a senior level.
• Previous substantive experience of developing successful wide ranging business strategy.
• Ability to build and develop a highly effective leadership team and inspire others in working together to achieve the strategic vision.
• Skill in ensuring all colleagues are developed to better meet the needs of the customer and to attain personal goals in support of their career aspirations and the business.
• Proactive capability to build strong links across Barclays and externally in the community.
• Analysis and interpretation of data, the fundamentals of how businesses operate, people management/situational leadership.
• A detailed knowledge and understanding of economic, market and customer trends and developments.
• Good working knowledge and understanding of technical developments e.g. e-commerce.
• Preferred Qualifications*
• MBA Preferred
The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.
Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here.
EEO statement*
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.*