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Engineer (Assistant Vice President)
Credit Suisse
New York, NY, United States
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Skype Engineer (Assistant Vice President)
Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.
We Offer
Role
This role will serve as a senior specialist on the operations team, leading the voice services support function, including service quality, Microsoft Skype for Business integration with Avaya PBX and ACME packet SBC and SONUS, branch resiliency, and in-room technologies. This also includes leading operational SWAT teams in triage, troubleshooting, and resolution of voice-based incidents.
This candidate will also assist in delivering key aspects of SFB voice implementation for mobile and desktop solutions.
The RTC Voice Support Lead will serve as a subject matter expert, providing mentorship to junior resources, identifying areas for improvement, and interacting with the Engineering and Network teams to provide input on improvements to Skype for Business Server performance, end-user experience, and general stability of the environment.
Responsibilities:
• Deploy, operate Skype for Business server supporting core functionalities like IM, Presence, Audio/Video
• Skype for Business Server EV Avaya PBX integration testing, deployment and on-going support
• ACME SBC /SONUS Integration and support
• Avaya to SFB Voice migrations operations lead
• Deployment of Real time monitoring solution
• SFB Edge server deployment (Web Conferencing, Mobile Collaboration)
• Lead the evaluation, deployment and support of SFB phone endpoints
• Provide third level support of SFB enterprise voice escalation
Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook.
You Offer
• Candidate will need to be extremely detailed oriented, with excellent prioritization skills. This candidate will need to have prior experience with large scale design and deployment.
• Minimum 5 years’ experience working in large financial services IT environments.
• Minimum 3 years’ experience working in highly regulated environments.
• Knowledge of Windows Server administration and support.
• Minimum 3 years’ experience working with OCS, Lync , SFB full voice and video integration.
• Solid knowledge of Voice and VoIP technologies (Avaya Session Manager, IP telephony, Contact center, SBC, PBX, Survivable Branch Appliances, etc.).
• Solid knowledge of Active Directory, DNS, Routing, Load Balancing, Quality of Service, SIP, TCP , MPLS and other core network technologies.
• Solid knowledge of Firewalls, Proxies, Network Segmentation, Application Security Management (ASM), Vantage, Verba and other core security services.
• Experience with Exchange UM integration or prior Avaya voicemail integration.
• Certification a plus: MCSE, MCTIP, Lync voice certified.
• PowerShell and scripting experience.
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