This job has expired, please see additional jobs below
Operations HK, Fraud Operations, Director
Morgan Stanley
Hong Kong, , Hong Kong
Job Details - this job has expired, please see similar jobs below
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.
Firmwide Operations includes Fraud Operations, Shared Services and Banking Operations (SSBO), Operations Risk and Control, Global Project Group and Metrics, Branch Operations, and Divisional Management. Fraud Operations is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients.
In an effort to protect our clients' assets, provide a safe and secure banking environment, and to minimize financial losses to the Firm from systematic security risk, the Fraud Operations Team is tasked with monitoring and analyzing client activities in order to detect and curtail fraud. The Fraud Operations Team's primary responsibilities are the identification, mitigation, and incident management of potential fraudulent banking transactions detected by a suite of detection tools, and the expeditious investigation and resolution of client initiated fraud claims. The Fraud Operations team is seeking an Director to support the regional Asia Fraud Ops team in Hong Kong.
Key responsibilities include:
• Review and analyze monetary and non-monetary transactions to determine if fraud or misrepresentation exist
• Action incidents alerted by a suite of detection tools and take all necessary steps to mitigate fraud and information security risk
• Coordinates and assists on proposed decisions and action to be taken as a result of any fraud investigation
• Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
• Input and maintain findings in departmental database for data mining and identification of trends and patterns
• Complete Suspicious Activity Report (SAR) accurately and timely to file with Financial Crimes Enforcement Network (FinCEN) in accordance with banking regulation and internal policy and procedures
• Provide support to the disbursement team and the wider Incident Management team as required
• Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations
• Support the Regional Asia Head of Fraud with new fraud assessment initiatives and controls
Primary Responsibilities:
• Internal and external clients have different needs, the ability to communicate in a clear and concise way is vital. In addition, it is necessary to adapt to client specific needs in a positive way. Maintaining a good relationship with the various departments globally
• Experience of working in a client service role is preferable, along with a sound understanding of financial markets and products. A proven record of accomplishment of learning new products and understanding business concepts is required
• CCP is responsible for supporting Morgan Stanley's clients and other MS business divisions to provide wide range of support related to post-trade execution and settlement process
• CCP is expected to maintain effective risk controls over client?s trading activities, hence to analyze internal risk reports, monitor trade matching status and liaise with respective parties to minimize risk exposure.
• The team operates in a high-risk environment, where the potential for error/ loss to the Firm and clients is high. Due to the nature of the products traded, and the value of the trades, attention to detail is of the utmost importance. Processing trades correctly, first time, is the aim of the group, but when an error does occur it is vital that we investigate, resolve and escalate immediately.
• The role requires extensive interaction with clients both internally and externally - the ability to maintain and build excellent client relationships is a priority. The role requires the individual to be articulate with excellent communication skills at all levels.
• This team also performs the functional control and supervision of the Mumbai CCP team.
• Ability to use the tools and technology available to improve the workflow, meet internal benchmarks and those set by the client. An understanding of market initiatives and new technology are critical to providing a high level of customer service.
• It is critical to have excellent organisational ability, being able to react to change and deal with issues as and when they arise. The individual will be responsible for maintaining consistent high quality performance and ensuring that client specific requirements are met on a timely basis.
• Due to the pressurized environment and the need to deal with issues on an ongoing basis it is necessary to maintain composure while remaining assertive when dealing with complex problems.
Qualifications
Skills Required:
• Superior analytical, critical thinking and decision-making skills.
• Excellent written and verbal communication skills
• Detail oriented with the ability and desire to work in a team environments
Skills Desired:
• Experience in financial crime detection or prevention
• Understanding of financial services industry products and processes
• Understanding of fraud and security issues within the banking and finance industry
• The candidate must also be proficient working with Excel, Access, Business Objects and PowerPoint