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Business Systems Analyst Senior
Huntington Bancshares
Columbus, OH, United States
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Description
Change Management Analyst
Brief Description:
Change Management Analyst will support the IT Change Management Domain uplift initiatives and provide guidance for the IT Change Management process. Analyst will verify all policies and processes are followed and authorize Change Requests.
Detailed Description:
• Works with infrastructure and application change owners to ensure all requests for change are entered into the Change management system and executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal, and third party audit requirements
• Daily change reconciliation process
• Coordinates change review meetings for Change events
• Reviews completeness and quality of change information entered into the change management system and works with change owners to correct deficiencies
• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes
• Works with all parties to resolve change related scheduling conflicts according to established practices
• Provides assistance in the coordination and control efforts of planned Significant changes with the Integrated Operations Center
• Demonstrates an overall understanding and knowledge of the supported applications and production environment
Basic Qualifications:
• Minimum of 5 years of IT support and service delivery experience
• Bachelor's Degree
Preferred Qualifications:
• Strong skills in the use of a Service Management tool, preferably ServiceNow
• Customer service skills to discuss and investigate Change records with the Change owners
• Excellent problem solving skills
• Highly motivated
• ITIL Foundations certification a plus