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Debt Specialist
TD Bank
Lexington, SC, United States
Job Details - this job has expired, please see similar jobs below
TD Description
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Department Overview
Reduce losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.
Job Description
Depth & Scope
Demonstrate sufficiency in a range of processes, procedures and systems to perform assigned tasks
Understand how the assigned duties relate to others in the team and how the team integrates with others
Handles own workload, coordinate tasks and services with others
Recognize and solve routine problems that can occur in their own work area without supervisory approval
Evaluate and select solutions from established options
Follow standardized procedures and practices and recommend opportunities to improve process in their own work area
Use communication skills to exchange technical or process information with composure and ensure underlying details are clarified Determine reasons for customer delinquencies and use standard methods and procedures to secure payment. Identify reasons why customers can or cannot pay Identify type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly Develop familiarity with debt management counseling and information to provide to customers as necessary Suggest changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Serve as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
Accountability
Customer
Support the Bank's Customer Service Strategy
Contribute to decisions that impact the well-being of TD, its customers and stakeholders
Provide excellent customer service when dealing with internal partners, vendors or our customers
Support quality service delivery at every interaction
Contribute to the ongoing improvement of the partner/customer experience within the team
Make outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangements
Collect payments on early delinquent accounts, obtaining commitments from customers late on loan payments according to established procedures
Coordinate with attorneys, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activities
Document calls, attempted calls and other account-related activities to customers and third parties thoroughly on computer system to maintain current account status. Schedule accounts for follow-up
Research customer accounts to resolve payment disputes. Communicate with other departments as necessary to obtain and verify information. Follow up with customers to ensure matters are resolved and payment terms are agreed upon
Order and send letters and other correspondence to make initial contact or follow up with delinquent customers
Determine reasons for customer delinquencies and uses standard methods and procedures to secure payment
Evaluate customer's capacity to handle the debt. Identify reasons why customers can or cannot pay
Assist customers in processing insurance claims and requests for contractual rebates
Review accounts for adherence to department policies as well as state and federal laws and regulations
Complete necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off, and or litigation
Work with customers or agents of customers to resolve delinquency and avoid default or adverse action
Shareholder
Participate in activities to help promote growth and development of the community and help create a positive image for TD
Support cost savings opportunities
Successfully complete all required job specific, compliance-related training. Understand, utilize and follow compliance/risk and control programs
Comply with internal / external audit and regulatory requirements. Contribute to prompt and comprehensive response to all external audit, regulatory and compliance requests and f
Job Requirements
Must be eligible for employment under regulatory standards applicable to the position.
High School Diploma or GED required
Ability to develop strong phone skills to effectively work with customers
Developing negotiation skills to arrive at best overall solutions within established guidelines
Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
Ability to learn and explain wide variety of consumer loan product details
Writing ability to clearly document calls
PC skills sufficiency
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.