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New Business Analyst
MetLife
Alpharetta, GA, United States
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A candidate has been identified.
Role Value Proposition:
Under minimal supervision, perform complex tasks around pre-implementation processing of new Structured Settlement Annuities (SSA)
Key Responsibilities:
• Able to perform all functions of a level 7M associate.
• Exercise judgment and product understanding to determine appropriate handling of complex issues around new business processing and to resolve customer questions and escalations
• Establish and foster a positive customer relationship with designated brokers in order to provide optimal levels of service and ensure future sales
• Serve as the single point of contact for designated brokers throughout the new business process and handle all customer service issues for the broker
• Review and approve/deny settlement documentation and proposed settlement wording submitted by brokers and obtain corrections as needed from the brokers
• Ensuring timely release of SSA First Payment
• Process broker commission payments for SSA
• Approve broker commission payments for SSA
• Approve the good order of SSA Certificates / Contracts (Manual or Automated)
• Delivery of the SSA Certificate Package to the customer (broker/broker admin/attorney)
• Processing of SSA Premium Refunds (Partial or Full)
• Processing of benefit revisions
• Processing or Reissuing of SSA annuity payments
• Perform other duties as assigned or required
Essential Business Experience and Technical Skills:
Required:
• Excellent organizational, interpersonal, relationship management, and communication skills, both written and verbal
• Understanding of how to provide exceptional customer service and how to develop customer relationships with both internal and external stakeholders
• Proficient problem solving skills
• Ability to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines
• Understands internal systems and apply analytical skills to the systems
Preferred:
• 4-year college degree
• Proficient in MS Office, particularly Excel and ideally Adobe Acrobat as well
Business Category
Retirement & Income Solutions
Number of Openings
1