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HR Business Partner - Employee Relations
TSYS
Columbus, GA, United States
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Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Summary of This Role
Serves as a Business Partner at the segment or division level to: Assist with the implementation of corporate human resource policies at the segment or division level. Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues. Resolves employee relations issues through a systematic approach. Assist senior management in the development of solutions through cultural and process perspective organizational development. Assists in company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, equity grants, workforce planning, and organizational changes). Provides feedback and insight to corporate level HR functions.
What Part Will You Play?
• Supports team members and managers in multiple divisions and/or multiple lines of businesses to determine methods and procedures for appropriate course of action.
• Ensures the company is compliant with all country, federal, state, and local HR laws and participates in audits and confirms accuracy of data.
• Provides advice and counsel in assigned area regarding management practices, performance management, organizational effectiveness general employment practices, recruitment and staffing, compensation, team member development, employee relations, compliance, workers compensation, health and welfare benefits, HR operations, and payroll in support of business objectives.
• Performs basic monitoring, follow up, and reporting of employee relations (ER) issues. ER issue prevention through root cause analysis, the development and execution of effective interventions, and tracking results.
• Actively engaged in performance management and supporting team member growth.
• Provides feedback, advice and recommendations to help ensure fair and consistent administration of compensation practices throughout organization, including, but not limited to: merit increases, promotions, developmental increases, Restricted Stock Awards, and bonuses with senior leadership including the Vice President level and possibly with executive leadership.
• Partners with business leaders to understand strategic objectives. Designs, supports, and executes on people initiatives, such as engagement, change management, leadership development, recruitment, retention strategies, and organizational effectiveness in support of the business objectives within their assigned area.
What Are We Looking For in This Role?
Minimum Qualifications
• Must have 8+ years of relevant experience as an HR Business Partner with at least 5 years of experience leading the response to ER issues in a corporate environment
• Experience working in a fast-paced call center environment preferred
• Extensive knowledge of local, state, and federal employment laws and regulations is required
• Demonstrated high level of EQ—knows themselves, their biases, and can manage emotions
• Demonstrated ability to influence others
• Sophisticated communication skills, both oral and written. Highly effective listener, skilled in speaking with team members, leaders, and legal counsel and in documenting outcomes and next steps
• Previous experience in ER issue prevention through root cause analysis, the development and execution of effective interventions, and tracking results
• Demonstrated intermediate to expert HRIS skills and analytics capabilities (Excel, Workday, Dashboards, etc.); proven ability to perform monitoring, follow up, and reporting of employee relations (ER) issues
• Bachelor's Degree in Business, Human Resources or related field is required
Preferred Qualifications
• Previous corporate HR experience
• Society of HR Management (SHRM) Certification - Senior Professional Human Resources (SPHR)
• Relevant experience in a large, publicly traded company
• BPO experience
What Are Our Desired Skills and Capabilities?
• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
• Supervision - Acts independently to determine methods and procedures on new or special assignments.
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US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.
EOE/Minorities/Females/Vet/Disability
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.