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Fraud Specialist
TD Bank
Greenville, SC, United States
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Job Description
The Fraud Specialist II is responsible to reduce financial fraud and financial crimes against the organization and its customers.
Job Requirements
Must be eligible for employment under regulatory standards applicable to the position.
Researches and resolves customer disputed transactions, determining to what extent fraudulent activities have been prevalent.
Determines and actions upon next steps as a result of the initial alert review such as placing appropriate holds where needed, maintaining files and documenting investigative activities on all fraud alerts.
Concludes and reports to management the findings and appropriate recommendations.
Serves as entry point for the identification of larger fraudulent schemes, working as necessary with other units within the Fraud department to quickly identify fraud tactics and take actions to prevent potential losses.
Acts as a liaison with various legal and professional organizations and agencies. Adds, changes, and deletes information in multiple system screens within multiple systems. Complies with all pertinent Risk Operations procedures as outlined in operating instructions. Meets minimum individual and departmental goals and service level agreements.
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities.
Qualifications
High school diploma or equivalent 1 years collection or fraud experience (For internal associates, 6 months fraud experience and a current rolling 90 day ADS rating of 3.5+) Computer proficient.
Proven ability to stay focused in a continuous process flow and keep pace within the work team.
Superior verbal and written communications skills. Excellent interpersonal and motivation skills.
Demonstrated ability to handle change.
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.