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Regional Manager
Synovus
Douglasville, GA, United States
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Job Description
Job Summary:
Responsible for the development, administration and coordination of business unit operational and support activities ensuring consistency and adherence to established deposit policies, procedures and compliance for a region or stand alone mid-to-large bank. The number of branches serviced by the ROM is 15-20 with consideration given for geographical constraints. The deposit size of each region is at least $1B. Acts as primary liaison with local market leadership and designated corporate support areas to include both information and physical security, business continuity, and issue resolution.
Job Duties and Responsibilities:
• Provides oversight, direction and coaching to branch personnel within their defined branches to ensure compliance of regulatory and other internal controls pertaining to deposits. Interprets and analyzes results from monthly reconciliations and procedural violations to address performance issues.
• Serves as the primary contact for the Retail Sales Managers, Market Leadership, Bank Service Manager, and Director, Bank Service as necessary to ensure operational efficiency goals and customer service objectives are met. Reviews, identifies and analyzes risk trends and partners with corporate support teams in development and implementation of policies and procedures. Identifies and recommends division process efficiencies. Assists in implementation and testing of process efficiencies and applicable systems (ARGO) as adopted.
• Serves as subject matter expert on bank operations, processes, procedures, and deposit compliance-related matters. Provides oversight and direction to management regarding operational activities and serves as the point of contact for communication with corporate support teams such as the Help Desk, Customer Care Center, Fraud Division, Branch Capture team, and other lines of business. Engages with front-line team members in problem resolution of complex customer service issues; identifies service gaps and customer support issues and escalates to appropriate corporate support area for resolution.
• Provides direction to the division team members on Security Matters as reviewed in the quarterly Security Advisory Group calls, coordinates and funnels any special requests for off-duty officers, and communicates necessary information as appropriate. Serves as designated business unit contact for various special projects and Corporate initiatives.
• Provides the operational expectations and direction to new hires for Branch Manager and Head Teller roles in regard to operational standards and expectations. Serves as a primary contact for Head Tellers or equivalent for operational oversight. Will provide training and facilitates ongoing and regular meetings/conference calls by compiling topics for communication and reinforcement of current initiatives, process changes, policy changes, etc. May coordinate and execute on training activities for branch team members to ensure that all training is completed in a timely manner.
• Provides direction and communication as the local business continuity/disaster recovery manager for the branch network supported. Plays a lead role working in concert with local market leadership, and Retail Bank leadership in executing on the plan in the event of a natural or man-made disaster. Also serves as the liaison with the Security area to ensure the branches are trained and adhere to the expectations for the safety of all team members.
• Conducts an annual on-site visit to each branch in designated work area to review compliance with bank policies and procedures, federal, state, and local regulations. Works with branches to address identified gaps in meeting Branch Control Program requirements. Responsible for implementation and consistent application of policies and procedures as part of the Branch Control Program by having a thorough understanding of all pertinent policies, procedures, and deposit compliance requirements. Reviews all Branch Control results with the Branch Manager and Retail Sales Manager. Works with branches to address identified gaps in meeting Branch Control Program requirements. Follows up as necessary to achieve optimum operating results.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
Minimum Requirements
Minimum Education: Bachelor's degree in Business Administration, Finance, Accounting or a related field, or an equivalent combination of education and experience
Minimum Experience: 8+ years job specific experience
Required Knowledge, Skills, & Abilities:
• Branch experience and/or Deposit Operations experience
• Management/leadership experience
• In-depth knowledge of operational bank policies and procedures
• Knowledge of deposit operations
• Knowledge of Teller Insight functionality
• Knowledge of S-Link (soon to be ARGO) functionality
• Knowledge of IBS insight
• Knowledge of features and functionality of Intranet Apps
• Knowledge of Synergy and check imaging
• Excellent written and oral communication skills
• Strong analytical and process management skills
• Account reconciliation skills
• Strong knowledge of Microsoft Office suite, including Word, Excel and PowerPoint
• Thorough understanding and knowledge of compliance rules and regulations