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Payment Processing Servicing Supervisor
Union Bank
San Diego, CA, United States
Job Details - this job has expired, please see similar jobs below
Responsible for directly supervising and managing the assigned payment processing functions within the Cash Transactions Operations area of Residential Lending
Major Responsibilities:
• Supervise the payment, payoff and disbursement processing functions for all loans serviced on the BKFS MSP system.
• Responsible for directly supervising staff, including interviewing, hiring staff and the termination of staff; recommending salary changes, job promotions; setting work hours, conducting counseling /performance reviews, and planning of the staff ‘s work.
• Responsible for ensuring staff comply with all wage and hour regulations, including reviewing employee timecards for accuracy and ensuring all meal and rest breaks are adhered to.
• Supervise training to existing and new staff members, monitor productivity, quality and accuracy of work produced.
• Responsible for compliance with federal and state regulatory requirements.
• Responsible for adherence to all internal policies, procedures, and established service levels.
• Ensure all related procedures are documented and certified within the RADAR policy and procedure system.
• Ensures quality customer service to all clients (internal & external).
• Ensures operations within pre-established service level standards for the unit.
• Work with internal auditors, external regulatory and quality control relating to any operational audits or reporting requirements of Cash Transactions Operations..
• Provide information as requested for monthly business review, productivity tracking, business plans, goals, budgets, staffing projections.
• Develop and implement action plans to overcome unfavorable variances to service level standards.
• Recommend solutions to the more complex client inquiries, disputes and complaints, ensuring that responses and documentation are within department guidelines.
Qualifications
• Requires a minimum of 5+ years direct work experience in consumer and real estate lending, retail banking or merchant servicing.
• Requires the ability to develop, implement and maintain excel spreadsheets and related tools to assist in the reporting of data to management.
• Requires understanding of various payment streams and options in the industry.
• Requires understanding of basic General Ledger processing and clearing accounts.
• Requires understanding of the BKFS MSP system.
• Requires thorough working knowledge of general lending policies and procedures.
• Requires demonstrated problem solving skills and multi-task abilities
• Requires comprehensive knowledge of specifically assigned area.
• Requires excellent communication skills, both oral and written, and organizational skills.
• Proficiency on PC/ computer systems preferred.
• Finance or business degree preferred
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.