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Retail Store Systems Specialist
Toms Shoes
Los Angeles, CA, United States
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Job Summary
You will be the primary technology supporter for TOMS Retail Stores. You will administer our Point of Sale (POS), Traffic Counter, Audio and Security Camera solutions. You will provide technical support to all retail staff. You will ensure systems are installed and operate robustly and meet all security requirements. You will partner with the TOMS Retail Operations team to use your technical knowledge and Continuous Improvement approaches to reduce issues and enhance our ability to serve customers with excellence.
Essential Responsibilities
Act as system owner for in-store technology solutions. Perform installations, upgrades, troubleshooting and end-user support of:
• Point of Sale (PoS) system including servers, cash-wraps and all peripherals
• Traffic counter solution
• Security Camera & monitoring solution
• Audio and TV/iPad displays
• Workforce Management and staff scheduling
Maintain and deliver equipment
• Manage all in-store equipment throughout it’s lifecycle, repairing or replacing as needed.
• Purchase and ship equipment as needed
System Documentation and Process Improvement
• Create and maintain system diagrams for all store systems
• Create/maintain system documentation in conjunction with Infrastructure and Service Desk teams.
• Create/maintain end-user support and training guides for use in store to help bring new staff up to speed quickly and empower each store to self-resolve simple technical issues.
Retail staff on / off boarding and Technical Support
• Create all accounts per standards for all new store staff
• Close accounts in a timely manner for departed staff
• Provide technical and process support to all Retail staff.
Perform other duties as assigned, including assisting Infrastructure and Service Desk teams.
Perform ongoing security oversight, lead Retail-related PCI attestation work
Requirements and Qualifications
• Ability to work on-call outside standard office hours.
• Mac system management experience including remote deployments and management tools. Jamf experience strongly desired, but not required.
• Experience managing Point of Sale and related retail store systems.
• Using and supporting Microsoft Office
• Good experience troubleshooting computer hardware, peripherals and printers.
• Working knowledge of network equipment including switches, firewalls and Wireless Devices
• Experience using an IT ticketing system in a structured SLA-driven environment. ServiceNow experience a plus but not required.
• Windows System Management experience using Group Policies. Experience with Microsoft System Center Configuration Manager (SCCM) or similar a strong plus.
• Using and supporting MacOS computers and iOS devices a plus but not required.
Education and Experience
• IT certification or technical college degree
• 3+ years in a hands-on support role for retail store chain of at least 10 stores
EEO Statement: TOMS is an equal opportunity employer and will consider applicants with criminal histories in a manner consistent with the requirements of the ordinance.