This job has expired, please see additional jobs below
Director, Quality Assurance
Estee Lauder
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Description
The Estee Lauder Companies seeks a Director, Global Quality Assurance to provide leadership and management of the global Quality Audit Program and QA OTC Complaint Handling Response Investigation Process program.
Key Responsibilities:
• Lead the overall management of the global Quality audit program, including: internal EL manufacturing and distribution sites, 3rd party, supplier audits and other vendors as needed.
• Lead and manage a staff of 6 internal quality auditors who conduct audits and oversee audits/reports conducted by outside auditing agencies and the associated vendor program.
• Ensure that audits are conducted according to EL policy, that every audit has a timely audit report issued, and that corrective action/preventative action (CAPA) plans are identified for every audit.
• Implement and maintain databases for: audit scores, non-conformances and repeat non-conformances, such that continuous improvement can be objectively driven towards higher performance.
• Develop and review analytics so that reports can be shared at frequency to provide status, trends and recommendations for continuous improvements.
• Collaborates and liaises with all relevant functions (including R&D, GSR, Procurement, Manufacturing, QA and others) to ensure a coordinated approach to standardization, execution and continuous improvements.
• Administer auditor training and calibration programs for consistency and standardization of audit practices.
• Implement, maintain and share a Community of Practice database for global application of best practice CAPA solutions derived from audit experience.
• In addition to managing the global Quality audit program, also personally conduct quality audits per the corporate audit schedule.
• Assure that existing and new corporate EL policies/procedures are integrated into quality audit inspections to ensure global compliance.
• Maintain a regulatory agency inspection nonconformance database.
• Be knowledgeable in and stay current in regulations pertaining to the personal care industry; e.g. OTC GMPs, dietary supplement GMPs, food GMPs, EU GMPs, etc. Act as an expert resource regarding regulatory GMP questions globally.
• Manage and administer the QA OTC complaint handling response investigation process according to policy/procedure and ensure that complaints are handled efficiently and timely.
Qualifications:
• Bachelors or Masters in science or engineering (chemistry, pharmacy, or food technology preferred) or equivalent through experience and additional training. Additional formal training in Quality Management a plus.
• Minimum 10 years’ experience in managerial positions, preferably in Quality Assurance, in an international environment in consumer goods (cosmetics (preferred), packaged goods, food) or pharmaceuticals.
• Prior quality auditing experience in pharma, medical devices, or OTC drugs a plus
• Demonstrated success in handling multiple cross-functional projects in a complex environment.
• Excellent communication, leadership and human relations skills - able to work well with all elements within and outside of the organization.
• Experienced in Quality Management with special emphasis and experience in quality auditing, global regulatory GMPs and demonstrated dealings with regulatory agencies (global a plus).
• International experience a plus.
• Demonstrated technical writing skills, e.g. policies and procedures.
• Computer literate with good working knowledge of Microsoft products (SAP knowledge an added advantage).
Fluent in English (written and spoken).