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Manager, Digital Education
Estee Lauder
New York, NY, United States
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Manager, Digital Education, MAC
Description
The Manager, Digital Education will support the ongoing transformation of the M·A·C approach to field education by expanding digital learning. They will help build a continuous, personalized, agile, engaging digital learning journey that supports the brand strategy, drives business outcomes and elevates our retail employee & customer experience.
They will work closely with the Digital Education team and subject matter experts to create engaging digital learning content that complements & amplifies the brand’s IRL (classroom and in-store) learning experiences. They will focus primarily on creating content to enhance the makeup artistry, customer service, product knowledge and social media skills of our Artist community. They will leverage & support existing technologies and help to source, evaluate, recommend and implement relevant, engaging new digital learning solutions for our field employees.
The Manager will exemplify MAC Values and stoke a values-led and winning workplace culture.
Key Responsibilities:
Create engaging, innovative digital learning content that meets learning objectives and supports brand strategy – (70%)
•Contribute to training needs analysis.
•Collaborate with Education team to ensure digital learning content aligns with IRL educational initiatives.
•Design & develop digital learning modules in Articulate Storyline 360.
•Help to convert IRL learning experiences to digital learning modules in Articulate Storyline 360.
•Update existing digital learning modules.
•Create infographics and visual assets that can be leveraged across all educational platforms and modalities.
•Help to gather data, feedback and insights on digital learning content and apply these insights to continually improve our digital learning user experience.
•Help to source, evaluate, recommend and implement new digital solutions to build capabilities for the future.
Leverage and provide logistical support to existing learning technologies (Product Knowledge Manual website, interactive video platform, LMS) – (10%)
•Support Digital Education team by updating content across all our digital platforms.
•Provide logistical support and training to our global power users.
•Provide technical support to the broader Artist community to enable access to learning technologies as needed.
Collaboration & Teamwork – (10%)
•Collaborate closely and productively with the Global Education team, subject matter experts and corporate partners.
•Help to apply a design thinking approach to design and development of all learning experiences.
•Embrace and adopt a test-and-learn mindset.
•Provide support to Education initiatives as needed.
Learning Analytics – (10%)
•Support the design and implementation of tools & reports to evaluate and measure the impact of digital educational initiatives.
•Provide executive summaries of reports and recommend actions based on them.
Qualifications
Experience Needed
5+ years of relevant learning & development experience which includes experience in a digital learning environment creating content
Demonstrated proficiency in developing e-learning modules and training solutions using Articulate Storyline 360
Experience with evaluating and implementing digital learning solutions
Experience with Learning Management Systems
Experience with Microsoft technologies including Office 360 Suite (Word, Excel, PowerPoint, Outlook)
Experience in Adobe Photoshop, InDesign, Illustrator and Premiere Pro a plus
Experience with Slack and Trello a plus
Skills Needed
Proficiency in Articulate Storyline 360
Fluency in digital learning solutions and all consumer-facing digital channels
Understanding of principles of adult learning, instructional design and learning analytics
Ability to manage multiple projects simultaneously
Strong collaboration, leadership, critical thinking, problem solving and stakeholder management skills
Strong writing, editing and verbal communication skills
Continuous learning mindset and ability to remain abreast of latest trends and insights in digital learning and adult education
Design Thinking methodology and mindset
Consumer-centric approach