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Quality Assurance Manager
Benefit Cosmetics
San Francisco, CA, United States
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Position Summary:
The Quality Assurance Manager will work with Contract Manufacturing Organizations and Internal Benefit Teams to manage, analyze, and resolve quality defects. Additionally, the QA Manager is responsible for maintaining all data for quality related issues, managing monthly KPI reports, strategizing about root causes of quality defects, developing recommendations to minimize quality defect issues, streamline production, and improve quality assurance functions. This position requires the ability to work independently and regularly make significant decisions using judgment and discretion. In order to meet the essential duties and responsibilities of the job, the employee in this position must spend the majority of his or her work time on analyzing and researching quality defect data, issues, and trends to advise the Organization; identifying improvement areas, solutions, and best practices; representing and negotiating on behalf of the Organization with vendors; and supervising the Quality Control and Package Testing Laboratory.
Ongoing /General Responsibilities include:
1. Management of quality defects:
• Assessing and negotiating liability with vendors for quality failures.
• Work with customer to get all necessary data and samples to disposition or correct issue.
• Develop and maintain KPI reports to track defect trends.
• Manage communications (verbal or written), both internally and externally, for effective resolution of quality defects.
• Interact with internal team members and external personnel on matters requiring coordination between organizations and issue resolution.
• Resolve issues as they arise during New Product Development cycle by identifying potential problems in sufficient time for corrective action to be taken.
• Identity risks project timing and proposing sound/effective solutions.
• Facilitate the “Project Handoff” meetings and call out project agreement and risk factors.
• Lead the “Ready of Production” meetings with project team to ensure production success.
2. Root cause analysis
• With the assistance of the technical teams, determine the root cause of quality defects and implement Action plans to prevent future repeats.
• Develop and maintain reports that will track the effectiveness of these Action plans.
3. Manage FDA and product registrations
• Communicate with governmental bodies to ensure product registrations are granted and resolve any issues that may arise.
• Liase with LVMH Regulatory teams to ensure all product information files are accurate and complete
4. Identify improvement areas and create best practices for continued improvement of Quality Assurance functions.
5. Management
• Oversee and supervise performance of Packaging Lab Technicians, Product Lab supervisor, and QA Specialists.
6. All other job duties as assigned.
Required Qualifications:
• BA/BS degree. Science or Engineering field preferred.
• 2-5 years of experience Quality Assurance. Cosmetics / Consumer Packaged Goods industries strongly preferred.
• Experience in managing multiple projects involving Contract Manufacturers and adapt to changing priorities.
• Strong organizational and analytical skills a must.
• Knowledge of MS tools a must.
• Excellent communication and presentation skills
Desired Qualifications:
• Working knowledge of cGMP, GMP, and FDA CFR parts 210 and 211
• Experience auditing GMP facilities for cosmetic manufacture
• Demonstrated technical writing ability including: revising/authoring procedures, initiating and writing investigations, writing response to customer complaints.
• Demonstrated ability to read and comprehend written technical procedures as well as revise SOPs as needed.
• Demonstrated ability to comprehend, interpret, enforce and apply written Good Manufacturing Practices and Standard Operating Procedures.
• Strong organizational skills (demonstrated ability to prioritize and focus to meet deadlines) and result-oriented Ability to prioritize work and multiple projects to meet deadlines and deliver excellent results.
• Excellent written and verbal communication skills with ability to summarize, understand, relate, and explain technical content for specific audiences
• Team-oriented with mind open to concepts and suggestions from others
• Proficient in MS Office applications
• Fluent in English usage, spelling, grammar, and punctuation.
• Ability to travel
• Ability to prioritize work and multiple projects to meet deadlines and deliver excellent results.
• Ability to effectively communicate (verbal and written) with team members and contract manufactures (domestic and international).
• Critical thinking/problem solving – ability to identify issues, make recommendations, and meet deadlines without sacrificing quality.
• Leadership – ability to motivate and drive team to perform at their best.