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Customer Service and E-Comm Coordinator
Revolveclothing
Los Angeles, CA, United States
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Meet Alliance Apparel a division of REVOLVE:
Alliance Apparel is an industry-leading fashion design and production house based in Los Angeles. Founded in 2014 and recently acquired by REVOLVE, Alliance Apparel specializes in contemporary apparel and footwear and currently designs and distributes four compelling and distinct brands – Lovers + Friends, Tularosa, NBD, Majorelle, L’Academie, Privacy Please, GRLFRND, LPA and RAYE – to over 400 retailers worldwide. With an unparalleled ability to identify a specific market niche, each Alliance brand has its own identity and is designed with a distinct consumer interest and personality in mind. The company’s honest connection with consumer is what makes each Alliance brand compelling, covetable and unique.
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a HQ team of 600+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.
Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, happy hours twice a week, free weekly lunches, and pretty rad company parties.
To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium apparel?
The Customer Service and E-commerce Coordinator will assist the Director of E-commerce with the day to day tasks. This is a full time role for a candidate who has exceptional organizational skills that will thrive in a fast-paced environment.
The Details:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Ongoing customer service and logging for e-commerce brands
• Entering and processing timely customer orders into our system
• Daily inventory sync and merchandising of products on e-commerce sites
• Act as liaison between our warehouse, production, marketing and buying teams
• Coordinate and execute new product uploads on a weekly basis
Required competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Attention to customer needs and prioritization of customer experience
• Extremely detailed-oriented and organized
• Superior written and verbal communication skills
• Ability to juggle multiple tasks simultaneously while executing flawlessly
• Proactive self-starter eager to learn various aspects of our e-commerce business
• Team player and ability to multitask
• Flexible and adaptable to a very fast-paced environment
• Must be able and willing to lift and carry up to 10 lbs., perform frequent repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, and pulling
• Must be able to sit for extended periods of time
Minimum Qualifications:
• Microsoft Office: Excel, Word
• Google Applications: email, calendar, Docs, Sheets, Slides
• 1+ years of professional work experience
Preferred Qualifications:
• AA or BA/BS
• Previous customer service and operations experience in apparel industry
• Experience with AIMS and/or Shopify
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different; it’s what keeps us on our toes and excited to come to work every day.