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Senior Account Manager
POPSUGAR
New York, NY, United States
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POPSUGAR has a fantastic opportunity for a strategic Senior Account Manager to join our growing sales team! You will facilitate management of all aspects of the campaign from the pre-sale cycle through the post-sale cycle providing an end-to-end experience for POPSUGAR’s advertiser/agency partners. You are responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met; as well as acting as customer advocate and liaison between client and POPSUGAR Sales, Engineering and Editorial teams. This role is crucial to POPSUGAR's success!
Responsibilities:
• Strategize in partnership with Account Executive to develop new business and grow existing customer base through proactive communication of new or advanced product offerings, or in response to RFPs
• Communicate all aspects of campaign components to relevant internal stakeholders
• Partner closely with Custom Projects’ Manager to gain internal approval and production development timelines
• Partner closely with Sales Operations team to monitor creative implementation and flawless execution
• Build customer relationships, acting as the day-to-day point of contact during the post-sales cycle
• Analyze and track data for campaign effectiveness
• Conduct regularly scheduled conference calls to communicate contracted deliverables and progress to customers’ goals and provide optimization recommendations
• Communicate performance metrics achieved at the end of each campaign
• Be a leader on the Account Services team, taking part in the training and development of new employees
• Assist in implementing new processes and systems
Qualifications:
• BA or equivalent
• 5+ years digital media, account management, media planning, or relevant agency experience
• Experience managing/mentoring employees
• Experience working with top brands/on top accounts
• Advertising or publishing company experience
• Detail oriented and highly organized
• Ability to multi-task
• Tenacious and proven ability to execute sales campaigns