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Client Engagement Manager
Burberry
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
INTRODUCTION
Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.
JOB PURPOSE
A unique and exciting opportunity to join our North America Flagship Store at 57th Street in New York City as Client Engagement Manager. Within this position you will manage and drive the store’s Client Engagement strategy. The aim of this role is to improve client retention, with a particular focus on our Top Clients and on elevating the client experience. As the Client Engagement Manager, you will act as an ambassador in the store to coach the store team on clienteling and to foster a client-centric culture.
PERSONAL PROFILE
• Experience in luxury retail environment
• Experience in clienteling or client business development
• Experience in developing a team with a focus on ‘by appointment’ and VIP clientele
• Excellent written and verbal communication skills
• Experience in performing in a highly dynamic environment
• Multilingual abilities are a plus
RESPONSIBILITIES
• Drive client engagement in store - in charge of store’s clienteling activity
• Focus on existing client retention and new client recruitment for the store
• Co-ordinate client outreach in store through department managers and ensure all actions being executed in a timely manner
• Monitor Client Engagement results and partner with store management team to take necessary actions to optimise results
• Coach store team on clienteling and on working by appointment
• Organise and monitor clienteling operations (CVM Board, Clienteling space, appointment facilities)
• Organize in-store events and client activations
• Host client experiences
• Manage store’s clienteling budget
• Maintain high calibre of team, motivate and coach them to lead by example in service, client retention and styling
• Personally, know and able to host all top clients of the store