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Digital Marketplace Assistant
URBN
Philadelphia, PA, United States
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URBN: Digital Marketplace Assistant
URBN is a portfolio of global consumer brands comprised of Urban Outfitters, Anthropologie, Free People, BHLDN, Terrain and the Vetri Family. We are passionate, creative and entrepreneurial. We create unique retail experiences with an eye toward creativity and a singular focus on pleasing our customer.
Reports to
Marketplace Customer Success Specialist
Responsibilities
• Onboard third-party sellers to URBN’s Marketplace platform
• Assist seller integration via manual, portal or API processes
• Maintain Marketplace product hierarchy for accuracy with sellers and internal systems
• Assist business developers, account managers and sellers with functional issues
• Be the interface between account managers, customer service and URBN IT/CS teItsams regarding order incidents
• Manage sellers post-onboarding with questions, issues, and new product assortment uploads
• Monitor system performance data, pro-actively identify issues and manage resolution
Qualifications
• Strong technical understand of FTP, APIs, data hierarchy and mapping
• Strong problem-solving and service orientation
• Experience within a customer service environment
• Excellent communication skills
• Ability to deliver under pressure, with little guidance from management
• Proactive, self-motivated and goal-oriented
• Passionate for the e-business sector, previous e-commerce/marketplace experience is a plus
Education
Bachelor’s Degree in Business, or a related field.
Location
Philadelphia, PA
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.