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Inside Team Sales Support
Foot Locker
Wausau, WI, United States
Job Details - this job has expired, please see similar jobs below
Overview
Do you enjoy sports? Talking to people? Are you looking for an opportunity to grow your career? Then come be a part of the Inside Sales Support Team! This an entry level sales and service position that teaches you about all aspects of the team sales business. As an Inside Team Sales Representative you will be servicing customers from all branches within the Team Sales Department. This customer service position is looking for candidates that can provide a high level of attention to detail. Team members work with existing and new customers to enhancing the customer experience. Apply today!
Responsibilities
Job duties include:
Provide on demand customer service resolutions related to lost packages, inaccurate shipments, late orders, defective items, decoration quality and all other issues related to servicing the sale such as returns and exchanges and processing payment on open orders to customers who call in to any of the team sales customer service phone lines or email the general team sales inbox.
Practice basic selling skills by offering cross-sells, special of the week or other promotions, offering substitutions when requested items are not in stock, identifying customer budget needs, following up on open sales quotes, as well as asking for and closing the sale.
Own the complete customer experience by becoming a direct contact for customer service and sales related inquiries received through the inbound sales phone line or general team sales email inbox.
Qualifications
To be a successful at Inside Team Sales Support, you must be:
• Excellent at verbal and written communication
• Detailed, organized and sales driven
• Professional and self-managed
• Great at multi-tasking
• Experienced in Customer Service
Hours Available: 9:30am-5:30pm Monday-Friday with rotating 1pm-9pm shift. Saturdays as needed or 11am-7pm Monday-Friday with rotating 1pm-9pm shift. Saturdays as needed