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Regional Manager
Hanesbrands
Winston Salem, NC, United States
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Regional Manager - Champion Brand
Overview
The Regional Manager is directly accountable for the overall optimal performance and operations of up to 10 retail stores within their respective region. These retail stores include product lines such as Champion Life, Champion Europe and Champion Japan. Accountable for achieving operating results within region (sales, customer service, conversion rate, average transaction size, marketing initiatives, store level operating expenses, shrinkage, and operating profit). Responsible for driving top line sales by overseeing the successful implementation and execution of key merchandising and marketing initiatives. Provides leadership, supervision and fundamental direction for operations to store managers and will interact on a regular basis with all store employees. Must build and maintain collaborative working relationships with all functional areas of the home office, including store operations, merchandising, accounting, inventory management, marketing, and human resources. Responsible for overseeing store openings, closings, expansions and remodels and staffing thereof. The Regional Manager will communicate with mall management staff, candidates for employment, recruiters, and other key contacts in communities within the region. Strategic, policy and procedure directions are provided by Director, National Sales. The incumbent, however, is expected to execute, implement and oversee all store activities independently and self-supervised.
Responsibilities
• Achieve regional sales and profit objectives through ongoing monitoring and achievement of key metrics:
◦ Customer conversion rate
◦ Average transaction size
◦ Customization
◦ Expense control
◦ Inventory shrink
• Coordinates with Human Resources to provide sound management and employee relations through the mutual administration of established personnel policies. Writes and reviews performance evaluations and salaries of store management. Recruits store management for new and existing locations as needed. Responsible for ensuring legal and appropriate hiring practices in all stores. Responsible for the optimal staffing in every location.
• Responsible for ensuring that all merchandising and marketing initiatives and tactics are fully implemented at store level. All stores must be merchandised as per the floor plans and planograms developed by the merchandising department. Regionals must ensure that fixtures and hardware are being used as directed.Assist in planning the interior design of new stores, fixtures, plan-o-grams, merchandise presentation, floor plans. Stores must always maintain the merchandising presented image, look, and ambiance.
• Train store personnel to be in compliance with all polices and procedures and Sarbaness-Oxley control requirements. Conduct store audits to ensure compliance of store policies, procedures and Sarbanes-Oxley control requirements. Requires store locations to be in full compliance with HBI’s Global Business Practices. Responsible for ensuring that measures are being taken in stores to prevent and detect internal and external theft.
• Oversee the implementation of all company-developed training programs for all store personnel. Training is focused on customer sales and service, product knowledge and instilling accountability in all employees. Responsible for ensuring that high levels of customer service are maintained at all times. Training will also encompass store safety, and best practices relating operating efficiencies and productivity. Serves as a liaison between the stores and the consumer to resolve customer service issues.
• Responsible for all key communications to stores and to the home office to ensure clarity of strategies and action plans and the status thereof.
• Work with Inventory Management to ensure appropriate store level in-stock inventories at all times. Recommend products and merchandise transfers within his/her region.
• Responsible for managing store level operating expenses, including payroll, general supplies and utilities.
• Assists in maximizing store level gross margin by monitoring markdown, discount and allowance activity in stores.
• Coordinate physical inventories at stores within designated region. Conducts training protocol with store personnel to ensure clear understanding of physical inventory. Responsible for holding inventory shrinkage to within .7 percent of net sales.
• Maintain adequate store level inventory of price stickers, bags, hangers and office/general supplies. Ensures that all store equipment is operated properly and that store interior is kept in good condition.
• Assist in the planning and budgeting process for stores within region. Assist in planning expenses for each store including payroll dollars. Accountable for payroll expenses for stores in region.
Qualifications
Minimum Education and Experience Required:
• Four year college degree or equivalent and a minimum of at least five (5) years retail store management experience.
• Proven ability to drive store teams to achieve sales objectives; ability to effectively recruit new store managerial talent; able to train management team in exceptional customer service and maintaining a professional retail environment.
• Retail management experience required; apparel or streetwear apparel experience preferred. Required travel 50 - 60 %.
• Must possess excellent leadership/ interpersonal skills necessary to drive the business initiatives of a high performance work team; must clearly demonstrate strategic thinking skills needed to drive high performance.
• Team player with the highest degree of business ethics.
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status
Equal Opportunity Employer/AA: Minorities/Females/Veterans/Disabled
Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:
Telephone: 877.999.5553
Email: HBI_TA@hanes.com
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