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Director, Global Solution Architecture
Estee Lauder
New York, NY, United States
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Description
Director, Global Solution Architecture, The Estee Lauder Companies
Role Summary:
The Director, Global Solution Architecture will be responsible for finding value-creating opportunities inside and outside of the business . This role involves developing working relationships with internal business stakeholders including those in Marketing, Merchandising, Omni-channel, and Regional roles to capture business needs and develop requirements and specifications for systems and applications that meet those requirements.
Responsibilities:
PRODUCT DRIVEN BUSINESS & DATA ANALYSIS
•Direct and coordinate the business analysis & requirement elicitation process of the new e-commerce platform, as well as other e-commerce related technology and operations solutions
•Work with the different organizational teams to provide interim ownership of “core” functionality. Provide gap analysis and strategic criteria feedback
•Collaborate with Business Owner and product owner to align product requirements with business objectives
•Develop a digital analytics framework and program for test driven product development; articulate requirements for instrumenting, capturing and analyzing digital and mobile usage, transactions and relevant BI and analytics
•Assess business, market and client needs across the organization and develop new processes, requirements
•Partner with brand , marketing & strategy teams as well as data architects, operations , customer service and engineering to guide development of new capability through strong technical knowledge, problem solving and business analysis skills
•Generate creative solutions, use different approaches to resolve issues, generate ideas for improvement
INTERNATIONAL
•Liaise with NA, EMEA, APAC and LATAM regional e-commerce affiliate and production teams to understand local market needs/requirements
•Develop local technology recommendations and roadmap that integrate with global product development vision and roadmap
VENDOR SELECTION AND MANAGEMENT
•Participate heavily in evaluation and selection of technology partners by providing business and tech requirements
•Be the first point of contact for all project requirements including technical questions from vendors
•“build or buy analysis”- understanding from a product POV, what comprises our core suite of foundational functionality and help to determine next steps in determining the build direction (purchase/reference of third party software or build the functionality in house)
Required Skills and Knowledge:
•Extensive knowledge of the business and technology domains. (experience in one or more of these domains online media, social media, e-commerce, release management, content management systems, online analytics )
•Demonstrated understanding of enterprise data warehouse, big data, BI & analytics, data management, content management and knowledgeable in technology and digital platforms
•Experience in designing and building data, analytics and reporting programs for e-commerce. Fluent in using analytical tools such as tableau, google analytics, Microsoft BI, business objects, excel etc. (preferred)
•Strong skills in strategy, research, business analysis, vendor selection, ROI analytics and product management
•Developed and presented communications to senior management both internally and externally
•Fluent in ecommerce onsite analytics & metrics, understanding what drives performance and what is a red herring (preferred)
•Worked with 3rd party data sources, combining multiple data sets, creating automated processes, to produce a cohesive picture of performance and derive insights and recommendations
•Designed and executed pilot programs to empirically test new business concepts (A/B testing)
•Experience with digital marketing or web analytics (Omniture, Google Analytics, SEO,PPC, CPM etc.)
Qualifications:
•Position requires minimum of 8+ years’ experience.
•6 or more years’ experience in online projects required
•Excellent interpersonal, collaborative, team and communications skills
•Experience managing other producers/project managers/business analysts
•Independent thinker with proven ability to think through problems and present solutions
•Flexible, able to work in fluid environment with multiple on-going projects and tight deadlines
•Strong verbal and written communication skills, with ability to communicate technical concepts in business terminology
•Bachelor’s degree in computer science or relevant field from an accredited college or university; Master’s degree from an accredited college or university preferred
•Experience working in an agile development environment. Certified Scrum Master or Certified Product owner background (a plus)
•Experience working in an agency or consultancy environment a plus