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District Mgr (DSM)
Catherines
Seattle, WA, United States
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External Job Description
District Mgr (DSM)-catherines
A District Sales Manager is responsible for the sales, staffing, merchandising, communication, operations and profitability of the stores in her/his district. Directly responsible for leading 10-18 Store Sales Managers in a defined district area with a sales volume of $10M plus. May be directly responsible for an Area Sales Manager if assigned.
ACHIEVEMENT THROUGH TALENT - 40%
• Demonstrate leadership abilities in driving sales productivity within district.
• Where needed, with store management, develop, implement and monitor action plans to ensure the achievement of stores’ assigned performance goals.
• Effectively recruit, hire, train, and supervise Area Sales/Store Sales Managers, while maintaining an indirect responsibility for associates and other management personnel within district.
• Ensure assigned managers schedule staff to meet payroll and productivity goals and store traffic needs.
• Demonstrate professionalism when dealing with customer or associate problems/complaints.
• Maintain an acceptable turnover rate within district.
• Provide coaching and feedback to assigned managers on a regular basis.
• Accurately assesses the performance of Area Sales/Store Sales Managers in district and effectively complete performance appraisals and other Human Resources documentation in a timely and efficient manner.
• Personnel records for all associates in their district are being kept correctly and accurately.
• Handle disciplinary situations, including termination, as necessary and within Company guidelines.
• Effectively manage own time and that of associates, ensuring a smooth work flow.
• Ensure all management staff has successfully completed the Store Management Training Program, the Management Skills Training Programs and Associate Training Programs.
• Ensure new Store Managers are appropriately trained.
• Communicate changes in store policies and procedures to managers within district and ensure that changes are implemented correctly. Personally follow all policies and procedures and sets a positive example for staff.
• Ensure that Training audit of each store in district is done once per season or as directed and prior to a manager leaving the Company. Communicate results and give appropriate feedback and coaching
CUSTOMER FIRST 25%
• Ensure that all associates in district are certified in all Company selling skills programs, Company standards for appearance, performance and knowledge.
• Monitor use of all customer service tools.
EXCELLENCE IN EXECUTION - 35%
Loss Prevention:
• Supervise all policies and procedures regarding loss prevention, security, zone defense and ensure they are followed in district.
• Maintain acceptable inventory shortage.
• Understand and properly handle worker’s compensation and public liability situations/reports.
• Ensure bank deposits are made by store management, as directed.
• Ensure safety of associates by identifying dangerous situations, correcting and reporting them.
Merchandise Management/Visual Merchandising:
• Ensure that all stores maintain merchandise presentation according to Visual Merchandising standards and current floor sets.
• Understand and communicate Planning and Distribution and customer merchandise needs recognize when the stores’ merchandise assortment meets, or fails to meet those needs.
• Maintain an awareness of inventory content in all stores.
• Balance merchandise within district or out of district based on direction from Regional Sales Director. Move merchandise if necessary.
• Recommend changes to store profiles when appropriate. Submit proposed revisions to Regional Sales Director or VP of Stores.
Requirements
Store Operations:
• Ensure that Impact Visit is completed in each store in the district is completed on a monthly basis, as well as quarterly audits. Communicate results and give appropriate feedback and coaching.
• Complete all required or requested paperwork accurately, legibly and on a timely basis.
• Communicate the status of local competition and local business conditions as required. Keep Regional Sales Director informed of any significant changes.
• Ensure that payroll is maintained within approved budgets for district’s stores.
• Monitor all other expenses for which managers are responsible within budgetary guidelines.
Other duties and responsibilities as assigned by management.
Work Experience 7 Education Requirements:
• High school diploma or equivalent. College preferred, but not required.
• 5-7 years retail experience, with a minimum of four years of management experience.
• Multi-Unit experience very much preferred.
• Preferred to be promoted from within, may be hired externally.
• Strong written and verbal communication skills with a demonstrated capability to manage people.
• Strong problem solving skills and the ability to make sound decisions.
Ability to travel.
• Strong interpersonal and coaching skills.
• Strong business acumen.
Physical Requirements
• Ability to reach, push, pull, stand, squat for up to 4 hours or longer as necessary.
• Ability to use common tools.
• Able to operate computerized register system.
• Ability to operate a car and obtain vehicle insurance.
• Able to lift as much as 50 pounds.
• Able to climb an 8-foot ladder.