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Customer Compliance Coordinator
Adidas Group
Spartanburg, SC, United States
Job Details - this job has expired, please see similar jobs below
Purpose & Overall Relevance for the Organization:
The Customer Compliance Coordinator will assist the Manager Customer Compliance in the administration of customer vendor requirements for assigned territory and will act as the primary point of contact for written customer correspondence; prepare and send responses at the direction of the Manager; review electronic guides for updates and new requirements. This person will need to ensure that all pertinent parties are informed and aware of changes that may impact business or have chargeback implications
Key Responsibilities:
• Maintain accurate records of customer requirements and update system tools, databases, spreadsheets, documents and reports as necessary
• Primary point of contact for Vendor Standards manuals and related customer informational requests within assigned territory. Catalogue initial receipts; notify appropriate departments Manager Customer Compliance and/or Customer Service of new requirements, along with appropriate dates for response.
• Review customer websites on a regular basis for new updated information. Collaborate with other Customer Compliance Coordinators and/or Manager Customer Compliance for timely review and response.
• Primary point of contact for (1) adidas Customers on non-compliance notifications, and (2) Credit/Claims on compliance-related charge backs. Represent Customer Compliance department in the research and negotiation of customer chargebacks. This includes the negotiation of valid charges were root cause has been identified and long term solution is being addressed. This may also include negotiating incidents were a solution can’t be provided since customer is not following industry standard and the issue must be elevated for mutual resolution.
• Secure waivers/exemptions where it is determined our operational capabilities do not meet the expectations of our customers. Maintain accurate and timely records within customer files.
• Manage the flow and storage of compliance-related information via DMS, databases, dedicated system drives, on line storage and applications, and other mediums. Responsible for efficient storage and retrieval of information that can be shared within the organization.
• Represent the interests of Customer Compliance and Customer Service departments and Supply Chain during meetings.
• Work on special projects and initiatives as assigned.
• Create and maintain VAS condition tables within SAP to ensure that agreed customer services are correctly applied
• Responsible for communication of customer scorecard results to CS, sales, and finance, along with all other pertinent parties as dictated by content.
Key Relationships:
• Manager Customer Compliance
• Sales Force
• Customer Service
• IT, EDI
• Credit & Collections
• Vendor Relations Counterparts
Knowledge, Skills and Abilities:
1. Proficiency in core computer systems (SAP, Microsoft- Excel, Outlook)
2. Strong written, verbal and professional communications
3. Flexible, readily adapts to change, and adjust priorities
4. Works independently with strong organizational skills and proactively manages work
5. Demonstrates a sense of urgency and ownership
6. Can differentiate between important vs routine issues/tasks
7. Experience of looking at data, identifying trends, and initiate improvement actions
8. Proven experience in challenging an existing process(es) and developing unique solutions to problems
9. Ability to articulate complex ideas; filter noise and focus on critical tasks
10. Ability to develop positive working relationships at various organizational levels and influence others to obtain goals
11. Ability to work in a team environment to accomplish a shared goal
Requisite Education and Experience / Minimum Qualifications:
1. Bachelor’s Degree preferred and 2 years or more related experience; or equivalent combination of education and related experience
2. Minimum of 1 year of experience in a role involving direct Interaction with external or internal Customers; use of problem solving skills to address customer and/or operational issues and ensure effective/long-term problem resolution; managing multiple and complex tasks; and prioritizing workload to meet deadlines
3. Knowledge and understanding of VAS services preferred
4. Negotiation experience is a plus