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Outbound Ops Manager
Fanatics
Riverview, FL, United States
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Fulfillment Operations Manager - Bilingual preferred
Primary Purpose:
Manage the day-to-day operations of one or more operations departments. Under the direction of the General Manager, assists in hiring, training, supervising and evaluating warehouse employees.
Key Responsibilities
• Ensure adequate coverage of operational activities at all times through scheduling.
• Experience with inventory management principals and terminology.
• The successful candidate will have a high sense of urgency and customer service; demonstrate ability to make sound decisions, and deal proactively with work related problems; be honest and dutiful.
• Supervise fulfillment operations in a manner that provides maximum efficiency, accuracy and profitability.
• Develop on-going process improvements for and supervise department functions to ensure efficient operations.
• Ensure all supply levels are maintained/ adjusted according to business demands/volumes.
• Support staffing and performance managing of exempt and non-exempt employees in a timely manner.
• Manage inventory in a secure environment.
• Formally develop Supervisors, Managers, and Team Leads.
• Train, teach, cross-train, and coach department employees.
• Manage/Maintain department annual budgetary numbers, and monitor budgets weekly.
• Report on productivity, quality, safety, and performance metrics; and provide necessary action plans to address gaps and opportunities.
• Drive efficiency, safety, productivity, and quality; lead effective daily, weekly, and monthly planning efforts and operational execution.
• Oversee a clean and safe working environment.
• Proactive problem solving ability.
Education & Experience Requirements
• Bachelor’s Degree required
• Bi-lingual preferred - Spanish / English
• 3-5 years warehousing/distribution experience, preferably with pick, pack, and ship operations in a larger warehouse/distribution facility in a high-SKU manufacturing environment.
• Minimum 4 years management experience required, warehouse/fulfillment experience a plus
• Strong computer skills
• 3+ years Inventory control experience
• Excellent communication and interpersonal skills, verbal and written.
• Excellent organizational and analytical skills.
• Sports knowledge is a plus.