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Lead, Teammate Relations
Under Armour
Baltimore, MD, United States
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Lead, Teammate Relations - Retail
COMPANY HISTORY AND VISION
It started with a simple plan to make a superior T-shirt. A shirt that provided compression and wicked perspiration off your skin rather than absorb it. A shirt that worked with your body to regulate temperature and enhance performance. Founded in 1996 by former University of Maryland football player Kevin Plank, Under Armour is the originator of performance apparel - gear engineered to keep athletes cool, dry, and light throughout the course of a game, practice, or workout.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We’re about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand. That demand has created an environment of growth. Today, with millions of unique registered users across UA’s Connected Fitness community, the brand is resonating with more athletes than ever before, and we’re investing to change the way athletes live.
UA is an environment where building a great team is vital, and where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace. Our teammates and the world’s hungriest athletes alike, live by a code, a pledge to themselves and everyone else: Protect This House... I Will.
The Lead, Teammate Relations - Retail is a critical member of Under Armour’s North American Retail Human Resources team. This role manages complaints, investigations and performance issues to promote positive employee relations in the retail field. This includes conducting workplace investigations in regards to EEO claims, including harassment, discrimination, workplace violence, and retaliation. Assist with complex, high-risk and/or sensitive performance related issues. Counsel first-line managers with respect to federal, state and local EEO and other laws to ensure consistent interpretation and application of laws, policies and procedures. Provide effective solutions for addressing workplace issues in an efficient manner with the goal of promoting a workplace that is free of discrimination and harassment.
ESSENTIAL DUTIES & RESPONSIBILITIES:
May include the following:
•From the UA corporate office, remotely assisting the retail organization with workforce issues by listening empathetically to moderately complex issues, managing assigned aspects of the issue in a sensitive manner. Keeps concerned parties regularly informed of the status of the case, to ensure a timely and accurate handling of the case in accordance with company policies and guidelines.
•May directly lead an investigation with oversight.
•Work with the HR Business Partner and In-house Employment Counsel, summarize the findings of the investigation, and present findings to the Retail HR Leadership for resolution.
•Prepare investigative documentation, including interview notes and summary of findings.
•Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations.
•Draft and maintain policy procedures.
•Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains knowledge of federal, state and local EEO and labor laws.
•Supports Retail HR team on completion of HR projects and initiatives to support the field as needed.
•Provide coaching and counseling to field leadership on performance management best practices.
•Support field leader on promoting teammate engagement initiatives across the field to make UA a great place to work.
•Provide training and guidance to field leaders regarding retail policies and procedures.
QUALIFICATIONS:
•Bachelor's degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
•Knowledge of federal, state and local employment (EEO) and labor laws.
•Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
•Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
•Advanced level skill in Microsoft Office Suite.
•Proven ability to prioritize multiple priorities and excellent time management skills.
•Willing to travel as appropriate.
•Displays empathy and courtesy. Cultivates a high level of trust with all stakeholders
EDUCATION AND/OR EXPERIENCE:
•Bachelor's degree (B. A.) from four-year college or university; and one to two years HR related experience and/or training; or equivalent combination of education and experience.