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Vice President of Store Operations
American Eagle Outfitters
Pittsburgh, PA, United States
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POSITION TITLE: Vice President – Store Operations
REPORTS TO: EVP – Global Commercial Operations
SUPERVISES: Senior Directors, Directors – Store Operations
GRADE: 10
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POSITION SUMMARY:
Manage productive and profitable operations on the AE, aerie stores through driving sales and profitability by creating and executing strategic and tactical operational plans that support company initiatives. In this critical role, the qualified individual will be responsible for leading all aspects of store operations strategy and will focus on delivering consistency in the customer experience as well as an integrated Omni-channel customer experience. This role will require strong partnership with key leaders across the Company in the areas of, marketing, visual merchandising, supply chain operations, e-Commerce and Technology.
RESPONSIBILITIES:
• Create a store operations strategy through engaging key stakeholders and executing on a plan that is in alignment with the commercial long-range plan to drive revenue and increase market share
• Develop strategic and operational plans for the team, managing execution, measuring and delivering results
• Provide inspirational leadership and direction to direct report team and ensure the continued development and management of a professional and efficient organization
• Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks in order to recommend strategies and tactics for current and future field/store operations
• Serve as the subject matter expert for field operations in cross functional meetings.
• Improve stores productivity by continually assessing defined operations practices. Benchmark and implement best practices.
• Maintain relationships with the Field Leadership to align on business priorities.
• Collaborate and influence relationships across departmental lines and the field to maximize sales
• Provide business analysis, measurement and reporting to assess store productivity and profitability.
• Ultimate oversight and management of Store Payroll Model, Store Sales Planning Process, supplies and other expense management, and store business analytics.
• Drive improvement and efficiencies in the use of Sales Forecasting and Labor Scheduling systems.
• Serve as the ultimate gatekeeper for all workload and communication to the stores organization.
• Analyze opportunities to reduce workload and communication; drive improved process for workload approval.
• Operate with strong business acumen and hold accountability for overall profitability for all AE and aerie stores.
QUALIFICATIONS:
• Bachelor’s Degree in Communications, Accounting, Finance, Business Administration, or related field
• Advanced degree (MBA, Master’s) preferred
• 10+ years experience in store operations, retail field technology, or similar
• Previous store / field management and store financial experience preferred
• Prior managerial/supervisory experience
• Demonstrated ability to think strategically, understand complex business challenges and formulate effective solutions
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills
• Demonstrated collaborative skills and ability to work well within a team
• Ability to work with and influence peers and senior management
• Ability to work in a fast-paced and deadline-oriented environment
• Self-motivated with critical attention to detail, deadlines and reporting
American Eagle Outfitters is an Equal Opportunity Employer.