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Brand Manager
Deckers Outdoor Corporation
Broomfield, CO, United States
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Job Duties, Responsibilities and Requirements
The Brand Manager will focus on the Brand Teams and ensure quarterly targets are met. This role will primarily be responsible for leading the leaders of their respective teams by coaching and developing them as leaders and creating cohesive teams. Responsibilities include identifying and removing obstacles, monitoring performance, managing the order book, and helping to create and strategize new ideas to keep the teams motivated and working efficiently.
An ideal candidate will have management skills with a sharp business mindset and skilled at organization and solving problems. Interpersonal and mediation skills will also be essential in acting as a liaison between other Managers, Supervisors, Coaches, and CSRs.
This position will act as a liaison between Customer Experience and Brand Leadership, sales teams, and other Managers to ensure continuity by representing the department in meetings, trainings, and calls.
Leading Team & Culture Building:
• Lead by setting a strong example in action, integrity, and professionalism
• Create activities for engagement to keep staff motivated
• Work with other managers to establish and enforce department processes and procedures
• Facilitate regularly scheduled one-on-ones and team meetings
• Make sure all employees adhere to company policies and guidelines
• Ensure company and department values are upheld at all times
• Answer questions and provide timely guidance and feedback
Driving Performance and Monitoring Quality:
• Develop and evaluate Brand Supervisors and Coaches as direct reports
• Give constructive feedback and challenge team to perform their best
• Ensure quarterly targets are met for each brand team
• Maintain the department as a center of excellence for customer service
• Ensure consistency across brands where possible
• Document performance deficiencies and address through Performance Improvement Plan
Brand Relationships:
• Maintain brand knowledge and act as brand expert
• Attend brand quarterly action meetings and biannual sales meetings
• Identify and escalate operational issues as needed
• Run reports, analyze findings, and communicate to team on KPI performance
Driving Continuous Improvement:
• Collaborate with cross functional teams
• Responsible for ensuring operational efficiency for all of CE by learning how team members do their day to day activities in detail and removing obstacles
• Identify bottlenecks within the team and present solution ideas to Operations Manager
• Partner with Operations Manager in optimizing systems, policies, and procedures
• Advise Operations Manager in vetting out proposals from team
Other:
• Other projects/tasks as assigned
• Occasional travel as assigned
Education & Experience
• Four year college degree or university program certificate; or equivalent work experience with proven track record
• Experience as Manager or similar supervisory position
• Experience in Order Management and Customer Service
• Experience evaluating direct reports as part of a Performance Evaluation Process
Functional & Technical Competencies:
• Exceptional attention to detail
• Comfortable managing large groups and interacting with VPs and other executives
• Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities
• Interpersonal skills that enable you to work with people at all levels, motivate others and change people’s attitudes when necessary
• Ability to build rapport with others and create a team environment
• Proven leadership skills
• Proven written and verbal communication skills that allow you to inform and advise others clearly
• Problem-solving and negotiation skills
• Highly motivated, a team player and motivated self-starter
• Thrives in changing business environment, flexible and committed
• Shows initiative and offers new ideas with a results oriented approach
• Outstanding organizational skills with the ability to juggle multiple projects and priorities; must work well in a dynamic, fast paced work environment with minimal supervision
• Passion for continuous learning and commitment to improving personal knowledge and skills
• Experience with Microsoft Office, particularly an in depth knowledge of Microsoft Excel with experience with Pivot Tables as well as VLOOKUP and IF formulas
• Mathematically proficient with the ability to create and analyze reports, spreadsheets, and statistics
• Ability to learn new systems
*LI-DC