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Returns Coordinator
Cole Haan
Greenland, NH, United States
Job Details - this job has expired, please see similar jobs below
Mission/Role
Support the distribution center operations to support customer order fulfillment for all channels of the Cole Haan business. Distribution center operations includes: Returns.
Core Accountabilities
* Receiving of returns cartons physically and systematically.
* Sort cartons by priority, RTV number, refusals and unauthorized returns.
* Receive interdepartmental cartons, receipts, and miscellaneous packages.
* Processes returns
* Grades product by disposition which includes first quality, defective, second quality and unacceptable for credit.
* Records and documents carton data such as RA number, SKUs and disposition using computerized returns system.
* Repackage product for inventory adhering to company repackaging standardization.
* Identify trends and patterns in product returns.
* Communicate defective product issues with returns supervisor and Quality team.
* Communicate specific vendor issues with returns.
* Process SKU and Spur sort units to be returned to inventory.
* Assist with the training and development of temporary workforce.
* Provide and adhere to company safety policies and procedures.
* Provide cross departmental support to all warehouse functional areas when needed.
Requirements
Possess High School diploma or equivalent experience.
Knowledge of distribution and/or warehouse operations.
Problem solving skills including prioritization and initiation of tasks.
Attention to and awareness of ergonomic issues in the workplace.
Ability to organize and manage multiple projects simultaneously.
Strong interpersonal skills and ability to work collaboratively with other departments.
Demonstrated proficient oral and written communication skills.
Demonstrated ability to work as part of a cohesive team.
Computer skills: MS Word, Windows, Excel ,SAP and WMS.
May be required to perform a wide variety of physical tasks which are generally basic, repetitive, and routine in nature. May be required to sit or stand for long periods of time, in addition to being required to walk, stoop, kneel, crouch, push, or pull. May be frequently required to reach with hands and arms, and use hands to finger, handle, or feel small and medium sized components while operating machinery and exerting force or lift up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects..
May be called upon to perform physical and quality checks requiring sufficient visual acuity to identify quality flaws and distinguish colors on small components.
About Us
We are proponents of Elegant Innovation.
Founded by Trafton Cole and Eddie Haan in 1928, Cole Haan is built on American craftsmanship and ingenuity. We combine traditional methods, timeless style and modern innovations to create footwear and accessories for optimists of all ages. This company was started to make good things for people who make good things happen; it still does.
Cole Haan recently returned to its roots as an independently owned company and is growing rapidly in the US and abroad, as people rediscover the value of quality goods made without compromises.
We call New York City and Greenland, New Hampshire home, but you'll find us everywhere, including in more than 115 retail stores within the United States, within our wholesale exclusive partners, and in over 100 locations globally. We also invite you to visit us at any time at www.colehaan.com.
The Cole Haan brand is all about modernizing Trafton Cole and Eddie Haan's legacy. The Cole Haan company is about enlisting like-minded people who want to make good things happen.