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Sr. Manager, Marketing Operations
Gap Inc.
San Francisco, CA, United States
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Sr. Manager, Marketing Operations - Gap Online
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and today we’re the world’s most iconic American brand.
We’re represented in more than 1400 stores in over 40 countries, and online. Our unique aesthetic is optimistic cool, elevated American style. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes,” and today we’re leaders in employee volunteering and social impact.
If you're full of ideas, if you want to work with phenomenal people, and if you think we should leave the world better than we found it, we'd love to meet you.
The role of Sr. Manager, Marketing Operations is focused on the strategic optimization of the Gap Online product-to-market marketing pipeline and related processes. This role partners with and brings together functions across the organization to deliver compelling marketing and product messaging in the digital space.
Essential Duties & Responsibilities:
• Develop, implement, and optimize operational processes to enable a high-functioning ecommerce product pipeline for the Gap brand.
• Support all GOL functions with pipeline and operations management, including planning and communications around key upcoming deliverables and milestones.
• Partner closely with the Online Marketing teams to facilitate GOL’s involvement in key product pipeline milestones. Manage, prioritize, organize, and coordinate the Milestone Pipeline calendars; schedule pipeline meetings.
• Proactively foster brand and business partner relationships, anticipate issues, and mediate between teams to develop resourceful solutions.
• Support GOL leadership’s strategic initiatives related to the product pipeline.
• Communicate pipeline status and issues regularly to relevant team members.
• Analyze ecommerce pipeline performance and identify process improvement opportunities and efficiencies.
Organization Relationships:
Partners closely with Gap Online’s Marketing, Creative, and Production teams. Also partners regularly with leadership in Gap brand’s Marketing Operations team.
• Detail-oriented with strong organizational skills and consistent follow-through.
• Able to strategically segment large projects into smaller, actionable deliverables.
• Strong project management skills; demonstrated ability to manage multiple tasks and projects, prioritize, and adapt in a fast-paced, changing environment.
• Strong analytical and problem solving skills. Willingness to participate in detailed work and drive execution.
• Solid interpersonal skills with proven ability to develop and maintain effective business partner relationships. Maintains a can-do attitude.
• Excellent verbal and written communication skills; knows the importance and value of clear, timely communications.
• Able to facilitate cross-functional discussions across different seniority levels to get to a productive outcome.
• Passionate about streamlining processes to drive business results.
• Experience in the ecommerce and/or digital marketing space.
• Experience with meeting planning and facilitation; strong presentation skills.
• Can manage and navigate through ambiguity.
• Proactive self-starter capable of operating with minimal supervision.
• Adept with the Microsoft Suite, including Excel, and with online collaboration tools.
KEY BENEFITS:
• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Employees receive medical, dental, vision and life insurance.*
• Employees can apply for tuition reimbursement.*
• Family care programs.
• Commuter benefits.
• Pet Discount Program.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.