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Director, Operations
Global Brands Group
Vernon, CA, United States
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Director, Operations - Web
Specific Responsibilities
• Own, manage and optimize the site experience for the BCBG web properties: BCBG, BCBGeneration and Hervé Leger websites
• Manage and scale a team of web producers and web technology managers to evolve and continuously improve web properties
• Develop and execute on the roadmap of website needs and site enhancements, improving customer experience and driving increased site conversion
• Manage a robust vendor base, ensuring vendor relationships are maximized
• Negotiate vendor contracts and manage department budgets
• Establish detailed KPIs and metrics to track and report on performance of processes and programs and transform data into actionable insights and recommendations
• Manage and lead project management, development and content management teams
• Collaborate with marketing and merchandising teams to ensure campaigns that drive traffic to site will deliver a holistic customer experience and maximize opportunity to increase adoption, engagement and conversion
• Partner with analytics team to enable efficient and accurate reporting on web performance
• Inform and design the architecture of ecommerce and IT systems
• Drive scalable web production processes and workflows that achieve operational efficiency, productivity and effectiveness
Skills and Requirements
• 8+ years of experience in technical enterprise website management and production, with a focus on integrated systems and process optimization
• Subject matter expertise in web production, site operations, UI/UX, features and functionalities, site merchandising, testing, optimization and mobile
• 8+ years of hands-on scrum master experience
• 8+ years of experience managing enterprise technology platforms like:
◦ ESPs - Responsys, Epsilon, ExactTarget
◦ Ecommerce platforms - Demandware (Salesforce Commerce Cloud)
◦ Hosting/CDNs - Akamai, EdgeCast, Cloudflare, AWS
◦ iOS applications for Apple Enterprise
◦ Atlassian Cloud products such as JIRA, Confluence, Bitbucket Pipelines
• Contract management
• Agile process management:
◦ Agile release planning
◦ Continuous delivery
◦ Agile project management
◦ Version control
• Computer Skills:
◦ Microsoft Suite: Word, PowerPoint, Excel, Visio
◦ Adobe: Photoshop, Dreamweaver
◦ Advanced understanding of HTML, CSS, JavaScript, XML, JSON, jQuery, Web Services
◦ Ability to develop in Demandware (ISML/Pipelines)
◦ Eclipse (IDE)
◦ Version control tools such as Bitbucket
• Technical systems documentation skills using diagram tools
• Deep technical knowledge of web systems, technology infrastructure and technical frameworks
• Strong analytical and quantitative skills, with ability to use data and analytics to understand and improve performance
• Demonstrable skills in strategic planning and execution
• Excellent written and oral communication and presentation skills
• Computer science degree or background strongly preferred
• Bachelor’s degree, MBA a plus