This job has expired, please see additional jobs below
Customer Service Agent
Fanatics
Miramar, FL, United States
Job Details - this job has expired, please see similar jobs below
As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team merchandise by partnering with top leagues, clubs and soccer brands worldwide to offer the largest collection of timeless and timely gear from every pro and college team online, on your phone, in stadiums or on-site at the world’s biggest sporting events. A top 50 Internet Retailer Company, Fanatics comprises the broadest online assortment by offering hundreds of thousands of officially licensed items via its Fanatics (www.fanatics.com), FansEdge (www.fansedge.com) and Kitbag (www.kitbag.com) brands, as well as the largest selection of sports collectibles and memorabilia through Fanatics Authentic (www.fanaticsauthentic.com). A multi-channel company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). The company's in-venue and event retail portfolio includes the NBA, NHL, NASCAR, Wimbledon, Kentucky Derby, The Ryder Cup, Manchester City, Texas Longhorns, Pittsburgh Pirates and New Jersey Devils, allowing fans to experience a seamless shopping experience across online, mobile and physical store locations.
Primary Purpose
Individual is responsible for providing effective, polite, respectful, pleasant service to customers by using excellent, in-depth knowledge of company products as well as communicating politely, effectively with fellow team members, other department members and customers.
Duties and Responsibilities
• Provide timely and accurate information to incoming customer order status and product knowledge requests over the phone, via chat and over email, or through Marketplace messages.
• Follow-up with customers accordingly once an update is received.
• Processes customer exchanges, returns according to established company policies and procedures.
• Provides timely feedback to the supervisor regarding service failures or customer concerns.
• File damage claims and traces for lost packages.
• Create courier shipping and return labels.
• Input tracking.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Education and Experience Requirements
• High School Degree
• Minimum: 1 year Customer Service Experience
• Computer Experience
• Phone experience
• Proficiency in MS Word
• Proficiency in MS Outlook
• Quick and accurate typing skills
• Proficiency in Excel (preferred, but not required)
• Ability to multi- task
• Must be able to write and type quickly and grammatically correct
• Must be able to talk, listen and speak clearly on telephone