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Executive Director, Global Business Applications Lead
Estee Lauder
New York, NY, United States
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Executive Director, Global Business Applications Lead, OneSource
Description
The primary role of the Global Business Applications Head is to shape the OneSource (Estee Lauder internal Global Business Services) innovation and digital engagement strategy through technology leadership and deliver solutions that drive competitive advantage for the function. This position plays a critical role in both advising the OneSource leadership as well as identifying, prioritizing and delivering projects that support ELC's long term growth opportunities. Given that the OneSource offering cuts across several functional silo’s, in addition to managing the technology specific and resident to OneSource delivery, this position will manage and work with the global solution delivery teams across multiple process areas: HR, Finance and Legal and is accountable for delivering to set SLA’s as well as attaining and retaining top talent.
This role will be a key business partner to the head of OneSource and will partner with their staff to drive business outcomes through technology. This position will jointly publish and update the OneSource technology roadmap in conjunction and in support of the OneSource service offering deployment roadmap. This position will work closely with the Leader of OneSource Customer Engagment to ensure responsive and adaptable technology enablement is tighly aligned with with the deployment and enhancement of the OneSource service offering roadmap. This is a true business partner role requiring a strategic proactive solutions, a progressive Cx point of view, as well as the knowledge and experience necessary to ensure the capabilities and design of the underlying systems. This position will provide thought leadership, management and oversight of all application solutions (cloud first, however on premises where required) for ELC OneSource Shared Services and will be accountable for all Shared Services technology investments, as well as managing the portfolio of digital application services from end to end.
This position is based in New York City and reports into the SVP Global Application Solutions & BIA Technologies with a matrix relationship to the SVP, OneSource.
• Establish a responsive and agile IT service delivery model and suite of business solutions by working across the existing GIS COE’s in support of the OneSource business strategy.
• Lead a global application team that delivers innovative, strategic business solutions to the OneSouirce function at ELC. These solutions are consistent with corporate strategic objectives and ensure that the department can support the needs of the growing business.
• Develop, teams (Pods) who oversee and manage IT governance and IT portfolio management for OneSource IT. Ensure the realization of the OneSource business strategies through technology enablement and continued process
improvements. Align tightly with the BIA organization and collaborate to ensure excellent information flow and availability to enable the best data driven, consumer connected enterprise.
• Act as the primary point of contact and business partner to the function (Functional Business Partner) and deliver value by shaping and informing the business strategy, defining capabilities required to achieve the strategy and bringing forth recommended technology solutions enable these capabilities.
• Work collaboratively across the GIS organization to ensure all technology services needs are identified in a timely way and communicated, planned and budgeted effectively.
• Ensure the strategic agenda is serviced by strong data and analytic services including data science, analytic productionalizing and ongoing support.
• Enable value added processes that will provide consistent and transparent value to the OneSource, and internal client areas. Establish an organizational model whereby development activities and production support activities are migrated to external development partners and appropriate sourcing partners.
• Coordinate with technology brokers to evaluate new application technologies and service offerings and manage the integration of application and infrastructure services into existing IT systems. Understand business requirements and work with process analysts to ensure that integration activities enhance business processes and minimize negative impact. Coordinate with enterprise architects and information architects to ensure new services align to roadmaps and to understand the impact on the organization’s information architecture.
• Provide expertise, leadership and direct management of GIS vendor relationships, contracts and associated costs. Liaise with external providers to resolve any issues in the functionality and interoperability of new applications and services.
• Work closely with the Global, Regional and local Strategic Business Partners to balance enterprise efficiencies with local effectiveness and business outcomes.
• Drive an Agile IT delivery model in support of the OneSource service offering roadmap and release strategy
• Budget for multiple cost centers; multiple concurrent projects and provide executive leadership for several global transformations projects and programs concurrently. These services will remain at or below market costs, transparently reported and effectively controlled.
• Manage global IT employees and IT vendors. Develop staff and manage the future state and IT teams that is necessary to support and strategies globally, regionally and locally.
Qualifications
• Excellent leadership skills and demonstrated experience with building and developing teams across the global solutions organization
• Must demonstrate a high sense of urgency to influence changes and drive outcomes from conception to delivery
• Act as a Functional Business Partner – demonstrating outstanding communication and interpersonal skills, ability influence and provide technology thought leadership to OneSource Leadership (Global Business Services Organization) and act as a trusted advisor.
• Expertise in application design/architecture, integration architecture development, enterprise application integration, and integration technologies solutions and standards
• Deep experiences leading Agile delivery and advocacy
• Experience in designing, building and supporting integration platforms and have working knowledge of trends, and best practices with information integration and data flow
• Competent in new technology evaluation, ability to support technical change management and provide thought leadership skills in integration technologies, tools and services
• Experience with developing, deploying and maintaining an integrated application roadmap centered upon Customer Journey’s
• Experience in envisioning and deploying “Business to Consumer” type applications
• Ability to perform functional requirements analysis and business process analysis based on Customer Journey’s and Internal Influencer Feedback
• Understanding of software testing processes
• Collaborative relationship building skills with various internal and external stakeholders
• Solid problem solving skills, attention to detail, and critical thinking abilities
• Prestige Beauty industry knowledge or experience not required, however must have experience with Cx Business to Consumer related processes and innovation and an interest in learning about the beauty industry