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Manager, Retail Business Analyst
Estee Lauder
Melville, NY, United States
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Manager, Retail Business Analyst (PMM, Xstore)
Description
The retail channel is a key strategic focus area for the Estee Lauder Companies and the Estee Lauder GIS Department. Our freestanding stores and wholesale/distributor channel serve as a key connection point with our consumers, and is a main driver for future growth and expansion. The company is committed to excellence in the retail channel; accordingly, the Estee Lauder GIS Department is focused on building a world-class, innovative retail organization that provides valuable technology leadership and guidance to help our company lead the industry in this space.
We are recruiting top talent to fill a critical technical/functional business analyst role to join our North American IT Retail team. This role is essential to the success of our strategic direction as well as our day to day stability. Our landscape is complex with integration between multiple Retail Applications (Core Merchandising (JDA PMM), POS (X-Store), CRM (Relate), Workforce Management (Reflexis), and Traffic Counting (ShopperTrak). All of these retail applications are tightly integrated with other core systems (SAP, HR, EDI, Legacy Order to Cash) within ELC. The bulk of the integration is using the publish-subscribe capabilities of WebMethods while larger file communications is managed by Informatica.
Because the consumer facing world is changing quickly along with the need to meet consumer and store demands, we need to augment our technical team with a business analyst to help bridge communications between our business partners and our technical teams. For us to meet the expectations of our consumer and our brands, we need a strong functional person with a solid understanding of technology to speak with our business teams on their terms as well as with technical teams. Being able to work collaboratively in a fast-paced environment and learn quickly is also critical.
This business analyst will be a key member of the NA Retail team within GIS and will work closely with other technical can functional teams. Having the ability to communicate with both technical and functional teams is essential. Having the ability to understand business needs and translate those into functional and technical documentation is paramount.
Responsibilities
• Provide functional and technical expertise and partner with key internal and external partners on new solutions and for issue resolution.
• Have a strong understanding of our Retail application landscape to ensure that solutions are designed with application integration in mind
• Understanding of replenishment, assortments and end-to-end fulfillment processes
• Actively participate in the development, implementation and functional support of additional projects and systems designed to expand upon current retail capabilities.
• Act as a Functional/Technical subject matter expert for PMM and integrated retail applications
• Act as a liaison between the technical and functional teams
• Prepare any or all of the following documents and manage updates, as needed:
◦ Functional Requirements Definition
◦ Business Processes
◦ Technical Specifications
◦ Quality Assurance Plan and Test Scripts
◦ Training Plan
◦ Post Implementation / Business Integration Plan
◦ Issues Management Log
• Independently assessing issues/requests and providing optimal solutions in a timely manner
• Ensures all solutions are complaint and compatible within the ELC landscape
• Stay abreast of current trends/technologies in retail/consumer space and be aware of retail initiatives from other best in class retailers and technology companies globally
Qualifications
• Experience working with retail applications and environments, specifically Core Merchandising, POS, CRM and Workforce Management
• Solid understanding of Retail technologies and the ability to research new technology solutions, including consumer and store based mobile solutions as well as digital
• Excellent written and verbal communications skills
• Ability to think strategically and creatively, and communicate effectively in a fast-moving, rapidly growing environment
• Strong team-player who has excellent collaboration and relationship skills who can communicate with both technical and functional teams
• Able to demonstrate an innovative approach to improving timeliness, quality, and efficiency of systems development projects/portfolios
• Ability to operate in a matrix model
• Ability to set priorities and meet deadlines; ability to make decisions with limited information
• Familiar with Sales Audit and Loss Prevention processes
• Experience working with retail applications and environments, specifically Core Merchandising, POS, CRM and Workforce Management
• Solid understanding of Retail technologies and the ability to research new technology solutions, including consumer and store based mobile solutions as well as digital
• Excellent written and verbal communications skills
• Ability to think strategically and creatively, and communicate effectively in a fast-moving, rapidly growing environment
• Strong team-player who has excellent collaboration and relationship skills who can communicate with both technical and functional teams
• Able to demonstrate an innovative approach to improving timeliness, quality, and efficiency of systems development projects/portfolios
• Ability to operate in a matrix model
• Ability to set priorities and meet deadlines; ability to make decisions with limited information
• Familiar with Sales Audit and Loss Prevention processes