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Club Director - Atlanta
Saks Fifth Avenue
Atlanta, GA, United States
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Job Description
Fifth Avenue Club Director - Saks Fifth Ave Atlanta
Job Overview:
Under direction from the Assistant General Manager, the Fifth Avenue Club Director is responsible for building sales volume, establishing and maintaining customer relationships, creating effective teamwork, and developing Fifth Avenue Club Associate talent through consistent coaching opportunities. The Fifth Avenue Club Director is responsible for maximizing the Club’s volume in accordance with all store and company goals, policies, procedures, and techniques. The Fifth Avenue Club Director is not only the Club’s brand filter subject matter expert, but also ensures a professional selling environment through the development of sales professionals in the Club.
Job Description:
Essential Duties and Responsibilities:
• Create a professional selling environment by communicating and exemplifying Saks Fifth Avenue standards of excellence
• Provide leadership and customized coaching to FAC associates, resulting in an increase in sales, service, and profitability for the Club
• Ensure all FAC operations are running effectively and efficiently, some might include shipping, handling of merchandise, and alterations follow-up
• Maintain a consistent high level of customer service within the selling area by recruiting, selecting, training, and developing quality professional sales associates
• Proactively generate ideas to develop business opportunities and maximize sales to achieve or exceed all financial goals (Sales, Earnings, Shortage, etc) established for the FAC
• Deliver ongoing education, assessment and performance feedback to FAC associates with regard to sales, credit, merchandise, events, policies and procedures
• Manage the resolution of customer service related issues with a focus on providing an exceptional FAC experience
• Utilize automated scheduling system to maximize staffing decisions for the department
• Oversee new opportunities for the Club and adjust presentations to meet Club objectives
• Other store initiatives as assigned by management
Qualifications:
• Minimum 3 years of management experience and a proven track record in leading a successful team
• Demonstrated track record of customer focus sales growth
• Demonstrated ability to manage, develop, and motivate people while driving company and store initiatives
• Ability to independently learn IT applications, clienteling tools and software proprietary to Saks Fifth Avenue
• Focused on attention to detail, taking initiative, and creating a positive working environment
• Ability to work well with others, as well as the ability to work independently to drive a successful department
• Exhibit sound business judgment, demonstrated people management, and organizational ability
• Excellent interpersonal, verbal, and written communication skills
• Bachelor’s degree preferred