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Director of Consumer Communications
Stitch Fix
San Francisco, CA, United States
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About the Team
The most successful companies are brilliant storytellers, who put their products, their people and why they matter at the heart of every communication.
Reporting to the VP of Communications, you will join a small but growing team working to reimagine communications at Stitch Fix. Our goal is to engage, educate and inspire all our audiences around Stitch Fix’s vision for a more people-centric future of retail.
The Communications team works across corporate, consumer and internal communications. Externally facing teams support our media relationships, speaking events and align with our marketing team to tell the story of Stitch Fix and the clients we serve. Internally, we work alongside our People and Culture team, as well as Stylist Communications, Customer Experience and our events planners to create effective, authentic and relevant communications that support our employees and bring our culture to life.
About the Role
As the Director of Consumer Communications, you will be responsible for leading Stitch Fix’s external consumer communications efforts with media, connecting our brand with the millions of people in the U.S. who get up and get dressed every morning, and could use Stitch Fix to help them find what they love.
You will set the strategy for consumer communications, aligning with business goals, and partnering closely with our marketing leadership to drive the business. You will use your outstanding media relationships to expand the reach and relevance of Stitch Fix, and to create communications platforms that help define Stitch Fix’s unique approach to apparel retail.
Finally, to deliver on your strategy, you will help lead, develop and provide focus the communications team, and for our agency partners. You will be instrumental in building the team for the future.
You're excited about this opportunity because you will…
• Lead all consumer communications at Stitch Fix --you will help define the communications philosophy, set strategy for consumer communications, and lead the [growing] consumer team and agency partners to deliver on your vision.
• Be a trusted partner--you will interact with the Stitch Fix leadership and management team often. You will own and build trusted relationships with stakeholders across our business to deliver on your strategy. You will be an advocate for the brand and the communications functions with media, events organizers, advocates and influencers.
• Leverage your network--you will use your relationships with media, influencers, events organizers and other communications professionals to tell the right stories at the right time, to elevate the Stitch Fix brand.
• Have scope and flexibility to be creative--You will have the room to rethink the ‘what, why and how’ of our consumer communications approach, and then deliver on your ideas.
• Be part of a bold new approach--We are transforming retail, putting and redefining the way humans and machines work together.
• Impact the whole company--your work will represent Stitch Fix, our vision, our products and our people. It will engage, inspire and motivate all of us.
• Be part of a strong, vibrant and diverse culture--that’s supportive, inclusive, and encourages new and novel approaches.
We’re excited about you because…
• You are have the right breadth of experience--you have 12+ years of experience in the consumer communications field, ideally focused on apparel or beauty
• You’re an outstanding storyteller--you are capable of taking information and insight to build a compelling narrative. You think in soundbites, and you have a strong gut instinct for that amazing angle. You demonstrate excellence in communication across different vehicles, to different audiences and in different voices
• You have an incredible network--you have a demonstrated ability to build strong relationships across the media landscape. You can leverage those relationships to foster connections, gain insight and ultimately deliver compelling communications for Stitch Fix.
• You can collaborate across teams--you demonstrate leadership and strong decision-making skills, but you also have empathy for co-workers, value input, and are comfortable working through ambiguity to make progress.
• You’re also a self-starter--you’re used to working in a fast-paced environment and possess a keen sense of what needs to happen and the energy to do it--from strategy and prioritization, to attention to detail and results-driven mindset.
• You’re passionate about what you do:--curious to learn, and value a feedback-oriented culture and are excited about what you could make possible at Stitch Fix.
Why you'll love working at Stitch Fix...
• We are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
• We are a successful, fast-growing company at the forefront of tech and retail, redefining our industry the next generation
• We are a technologically and data-driven business
• We are committed to our clients and connected through our vision of “Transforming the way people find what they love”
• We love solving problems, thinking creatively and trying new things
• We believe in autonomy & taking initiative
• We are challenged, developed and have meaningful impact
• We take what we do seriously. We don’t take ourselves seriously
• We have a smart, experienced leadership team that wants to do it right & is open to new ideas
• We offer competitive compensation packages and comprehensive health benefits
• You will be proud to say that you work for Stitch Fix and will know that the work you do brings joy to our clients every day
About Stitch Fix
Stitch Fix is an online personal style service for men and women combining art and science to disrupt and redefine the retail industry. We’re the first fashion retailer to blend expert styling, proprietary technology and unique product to deliver a refined and deeply personalized shopping experience. We leverage vast amounts of client data to make decisions throughout the company. All of this results in a simple, powerful offering to our customers and a successful, growing business. We believe we are only scratching the surface of our opportunity; and we’re looking for incredible people to contribute! We’d love for you to help us carry on the trend.