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Digital Commerce Consumer Experience Manager
Nike
Hilversum, , Netherlands
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Description
The Nike Europe Consumer Experience Team is seeking an innovative and highly motivated Consumer Experience Manager to elevate the commerce experience on Nike.com and our other digital platforms. As a Consumer Experience Manager, your job is to make sure that our digital products and services are intuitive, usable and local to millions of our consumers within Europe.
Responsibilities:
• Develop a strong understanding of European consumers and our business objectives
• Inform & inspire our global product management teams to create leading consumer experience solutions relevant to the European market
• Conduct heuristic evaluation and competitive audits of our digital experiences, for usability and local relevance. Create wireframes and consumer journey maps as needed.
• Partner with local technology teams to drive the digital roadmap – ensuring experiences are delivered on time and to brief
• Plan and execute research activities that uncover consumer needs, resulting in actionable recommendations for our geography
• Partner with design and brand teams to assure UX & CX best practices are followed
• Partner with our operations and digital merchandising teams to embed new experiences into the business
• Evangelize consumer experience within all levels of the organization
• Work with analytics and A/B testing teams to identify continuous improvement opportunities
• Partner with Product Managers to drive consensus on consumer experience across stakeholders and negotiate diverse points of view and priorities
Qualifications
• 3-5 years of proven success as CX or UX Manager within an e-commerce business. Pan-European experience strongly preferred.
• Skilled at adapting communication and content to the audience; crafts strong and compelling presentations. Strong influencing skills.
• Strong command of user experience principles; excellent consumer experience knowledge and Passionate consumer advocate
• Ability to work collaboratively within a wide and diverse matrix
• Data driven approach to inform experience requirements and product roadmaps
• Experience defining and monitoring success through site analytics and A/B testing
• Experience developing deep consumer insights and working with consumer research
• Ability to work collaboratively within a wide and diverse matrix
• Experience optimising onsite search and navigation is an advantage
• Design experience is beneficial but not a core requirement for this role