This job has expired, please see additional jobs below
Customer Service Representative
Groupe Dynamite
Montreal, , Canada
Job Details - this job has expired, please see similar jobs below
The Client Services Representative supports the Company’s efforts to ensure full satisfaction of its external and internal customers. The incumbent handles customer inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate, with the objective of retaining customer's business.
Primary Responsibilities:
• Working in our call centre, handling all store and E-Commerce customer communications: inquiries, concerns, complaints, escalations, comments.
• Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures.
• Offering exceptional first level technical and general support to our stores in order for them to provide a world class shopping experience to our customers.
• Documenting, tracking and following through on all Customer Service calls.
• Providing customer service support to internal sales team and Head Office employees
• Support ecommerce sales with effective communication to our customers as it relates to the product, promotions, returns and exchanges policies.
• Identifying opportunities for improvement within our current Customer Service practices and systems. Identifying opportunities to increase brand loyalty.
• Participating in special projects as required.
Qualifications and competencies:
• College degree (DEC, Technical diploma, Community college diploma)
• 1 to 2 years of experience in a Call Centre role in a Call Centre environment
• Available to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are 7:00 to midnight, 7 days a week)
• Retail and/or Sales experience would be an asset
• Experience with E-Commerce customer service would be an asset
• Strong computer skills including knowledge of Windows and Excel, Internet
• Highly customer service oriented, enjoy handling and resolving situations;
• Perfectly Bilingual (French and English) written and spoken;
• Excellent verbal communication and writing abilities;
• Detail-oriented, organized, a strong team player, flexible and able to multi-task
• Ability to explain a situation and to give advice. Approach centered on empathy is required and the ability to summarize and vulgarize information
• Shift work
Groupe Dynamite is committed to employment equity. Only retained candidates will be contacted for an interview