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Executive Director Quality Assurance - Canada
Estee Lauder
Ontario Markham, , Canada
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WHO WE ARE
Our Brands: The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The Company’s products are sold in over 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, M·A·C, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, Tom Ford, Smashbox, Ermenegildo Zegna, AERIN, Tory Burch, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, By Kilian, BECCA, and Too Faced. For fiscal 2016, net sales were $11.26 billion and operating income was $1.61 billion. (http://www.elcompanies.com/our-brands)
Our Heritage:
Since Estée Lauder founded our Company in 1946 with four cosmetics products and unlimited dreams, we have grown virtually every year on the key principles she established: creativity, innovation and entrepreneurship. The Estée Lauder Companies are committed to building world-class brands by developing talented people. We champion a professional organization that emphasizes excellences at every level. Our people are our greatest asset and the success of our company is the result of the talent, passion, and vision of our creative and highly dedicated employees, who set a global standard for innovation, service and quality. The Canadian Supply Chain and Canadian Innovation Centre is at the core of that innovative spirit. (http://www.elcompanies.com/who-we-are/the-lauder-family)
Our Culture & Values:
Our culture is often described as a rare mix of family values with a high-performing public company with a mission of “Bringing the best to everyone we touch and being the best in everything we do.. This unique mix translates into a caring, collaborative and compassionate workplace that is also demanding – with a competitive spirit that is a powerful source of motivation. Above all else, there is a focus on long-term, sustainable growth which engenders loyalty and commitment from internal and external stakeholders. We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles: (http://www.elcompanies.com/who-we-are/culture-and-values)
JOB FUNCTION
This position is responsible for ensuring that all products meet overall Estee Lauder quality standards. It provides leadership and direction to drive the multiple manufacturing plants and distribution centres in Canada, towards higher quality products and processes. As required, this role will also drive improvement in suppliers associated with the Canadian operations. This must be achieved while ensuring compliance to applicable regulations, such as Health Canada and US FDA cGMP. This position has responsibility for exempt and non-exempt employees in all QA groups at all Canadian Estee Lauder manufacturing and distribution locations. The role is highly interdependent with manufacturing, packaging, and development groups located in Canada, and is responsible to drive problem resolution and continuous improvement across all groups, as required. This position leads and supports the accountability for overall product quality (including Canadian regulatory compliance) manufactured by multiple Estee Lauder Canada plants, and products imported into Canada and shipped through the Canadian Distribution Center. This position uses their expertise and judgment to support the best interest of the company and customers globally.
JOB FUNCTION
This position is responsible for ensuring that all products meet overall Estee Lauder quality standards. It provides leadership and direction to drive the multiple manufacturing plants and distribution centres in Canada, towards higher quality products and processes. As required, this role will also drive improvement in suppliers associated with the Canadian operations. This must be achieved while ensuring compliance to applicable regulations, such as Health Canada and US FDA cGMP. This position has responsibility for exempt and non-exempt employees in all QA groups at all Canadian Estee Lauder manufacturing and distribution locations. The role is highly interdependent with manufacturing, packaging, and development groups located in Canada, and is responsible to drive problem resolution and continuous improvement across all groups, as required. This position leads and supports the accountability for overall product quality (including Canadian regulatory compliance) manufactured by multiple Estee Lauder Canada plants, and products imported into Canada and shipped through the Canadian Distribution Center. This position uses their expertise and judgment to support the best interest of the company and customers globally.
RESPONSIBILITIES
1. Ensure compliance to quality policies and procedures, install, maintain and improve quality systems, identify and implement continuous improvement opportunities, oversee site, laboratory and micro audits, ensure root cause investigations are completed and preventive action plans implemented in a timely and thorough manner, assure all materials, manufactured and received, meet specifications and are fit for purpose.
2. Ensure compliance to quality regulations as they apply to the Canada site and products supplied from the Canada site to global markets. Ensure compliance of products distributed in Canada from global sources. Maintain an up to date knowledge and understanding of regulatory requirements and compliance.
3. Provide Quality leadership to the Canada site. Oversee the employee training program for Quality to ensure employees are trained to meet Quality expectations for their role. Insure high touch competencies and talent development processes are established for all QA employees. Lead the measurement and improvement of activities having an impact on product and package quality.
4. Lead the understanding and implementation of the EL, Global Supply Chain and QA Strategies to all Canada site QA employees, to assure that employees understand their role and impact to the strategies. Actively build a collaborative relationship with GBSC, Supply Planning, Receiving, Distribution, Operations, Packaging Development, Consumer Relations, Marketing and Product Development, as they relate to Canada site activities.
5. Lead the investigation of quality issues to a timely and complete resolution. Engage the relevant organizations for products supplied from the Canada site.
6. Manage the QA budget and staffing requirements. Review the monthly department spending to assure budget requirements are met. Actively benchmarks with both internal and external organizations to further expand knowledge/skills and identify improvement opportunities for the organization.
7. Assure that Canadian 3rd party facilities comply with Estee Lauder Quality standards and Canadian drug GMP regulations.
Qualifications
SKILLS REQUIRED
Education:
• BS in Engineering / Technical / Science
Experience:
• 10-15 years’ experience in QA Management or a related field
• Six Sigma and/or professional certification preferred
Competencies:
• Knowledge of component manufacturing processes
• Thorough knowledge of manufacturing, production and testing processes and utilization of quality metrics
• Excellent communication, analytical, leadership and inter-personal skills
• Superior project management, prioritization, organization and planning skills
• Good understanding of regulatory requirements for the manufacture of cosmetic drug products (including a thorough knowledge of Health Canada and US FDA regulations)
• Managerial experience with strong training and coaching skills
• bilingual ability is an asset