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Assistant Studio Manager- Producer, Social and Events
Estee Lauder
Los Angeles, CA, United States
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Assistant Studio Manager, Smashbox- Producer, Social and Events
The Assistant Manager/Producer will be responsible for flawless execution of the Smashbox event schedule and driving social engagement. This will entail daily and monthly events aligned to the marketing calendar and quarterly collaboration release events. They will also be responsible for capturing key moments via social (launch, events, daily events, etc.) and for encouraging consumers to bring social media IRL (in real life) in-store.
This role will liaise with the North America/Global team but have ownership and accountability to ensure events are successfully executed while creating opportunities to generate social engagement and content. As this is a test-and-learn environment, KPIs and anecdotal feedback will be crucial to see which events are scalable. The Assistant Manager will be the right hand to the Store Director - able to step in where needed while driving the business through their expertise in the Event and Social Media space.
RESPONSIBILITIES:
• Event Planning and Execution
• Manage in-store event schedule
• Ideate new event concepts and tie them back to social media
• Coordinate with North America/Global team to ensure events are executed to perfection
• Track KPIs to measure success of events
• Take initiative to create + drive events needed to boost sales
• Sales Performance and Social Media Engagement
• Produce and shape “Instagram-able” moments for the consumer and capture via social to encourage engagement
• Ability to interpret/analyze social media results and partner with NA/Global teams to make recommendations where appropriate
• Foster energy and excitement in store to drive engagement and results
• Cascade feedback and impressions post-event
• Meet individual sales, social, service and company objectives
• Customer Service
• Assist in makeup services & applications
• Partner with the Store Director to share observations and resolve customer concerns when necessary
• Ability to navigate all technology and equipment in store to deliver flawless experiences
• Development
• Assist Store Director to attract, identify, hire and retain team members that embody the Smashbox way of life
• Training and coaching new and existing employees on Event and Social initiatives
• Administration & Operations
• Participate in execution of new launch displays, collateral placement, etc.
• Actively participate in conducting physical inventory
SLASHER PROFILE:
• Detail-oriented, organized, and analytical
• Party-obsessed and social media savvy
• Innovative, creative approach
• Proactive mindset; can anticipate consumer needs or adapt on the spot to meet business needs
• Makeup is their 2nd favorite thing
• Fun, outgoing, engaging, and service oriented
• Deemed an influencer in their own right - excited to share knowledge with the crew and consumers
• On the pulse of makeup trends and ways to engage consumers
• Knowledgeable on product, beauty services/events, and make up artistry
• 3-4 years of relevant experience
• Moderate physical effort – unpacking stock, collateral, moving displays and visuals
• Ability to stand up to 8 hours a day
• Available to work nights, weekends and holidays as needed
• CA State Cosmetology license preferred