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Director - Facilities
Chico's FAS, Inc.
Fort Myers, FL, United States
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POSITION OBJECTIVE:
This position is accountable for Chico's FAS Corporate and Store Maintenance operations ensuring that operating and maintaining the U.S. fleet of stores and Chico's FAS Corporate Headquarters to corporate standards; a clean, safe environment for our customers and employees is a main priority.
FUNCTIONAL RESPONISBILITIES:
• Develops and maintains function's operating principals, policies and procedures. Structure of team to be manned and operational duties to coincide with corporate and store opening/closure hours. Staff on call 24/7/365 or as required. Develops department staff resource plans, allocated staff appropriately to support peak/seasonal demands.
• Responsible for the overall design and development of store maintenance business strategies, policies and procedures, including preventative and demand maintenance services, vendor strategies, I.T. systems and technology.
• Establish and implement preventative and demand maintenance specifications, protocols and quality standards, tailored to each Brand's specific requirements and objectives.
• Responsible for effectively managing utility service providers in both regulated and deregulated markets (electricity, water, gas & sewer). Regularly auditing expenses, including landlord supplied utilities.
• Regularly publishing department metrics, KPI's, included Service Level Agreements compliance, budgets and call center metrics internally and externally.
• Demonstrate and understanding of store priorities and terminology.
• Establish and maintain effective collaborative relationships with a network of competent service orientated vendors as well as leveraging relationship with vendors and internal departments, including Store Design, Construction, Real Estate, Real Estate Law, and Information Technology.
• Interacts internally/externally with Executive level management frequently requiring negotiation of extremely difficult matters (vendor claims / disputes resolution, budget variance meetings, landlord disputes).
• Accountable for managing & developing the people component of the store maintenance team, including hire, retention and compensation decisions, performance management, capability/skills development, career development, and succession planning.
• Responsible for proving strategic leadership and general direction as well as establishing training and development programs for department personnel.
• Drives development of long term strategy/organizational planning to achieve short and long term goals.
• Responsible for actively managing the departments' communication strategy, including vision, mission and values statements, annual business strategies, goals and objectives.
• Develops organizational and financial plans/resources to drive strategic goals.
QUALIFICATIONS:
• Bachelor's degree required, Master's degree preferred
• 12+ years of general management experience; Service industry experience preferred
• Energy/Utilities Experience
• Customer service oriented
• Proven ability to build teams and partnerships
• Proven ability to lead and develop people
• Effective problem solving skills
• Effective negotiator
• Strong business acumen
• Data driven/orientated
• Excellent verbal and written communication skills
• Facilities contracting/construction knowledge
• Ability to travel (30 -- 50%)
• Proficient in Microsoft Office and Google applications