This job has expired, please see additional jobs below
E-Commerce Coordinator
Clarks
Waltham, MA, United States
Job Details - this job has expired, please see similar jobs below
The primary responsibility for the E-Commerce Coordinator is to deliver account support for our Key Account Executives and E-Commerce partners. This person will partner with multiple parts of the Clarks organization to ensure Clarks products go online efficiently and effectively in order to maximize sales while providing exemplary service to strengthen the partnerships between Clarks and our E-Commerce Accounts.
Core Responsibilities:
• Set up products across various platforms utilizing information from Build Sheets as well as Product Team’s knowledge to get items into Accounts’ systems and ready to order.
• Provide customer facing product copy and bullet points as well as product images.
• Purchase Order creation based on forecasts/buy plans and size selling history.
• Promote timely resolution of purchase order changes, pricing changes, allowance forms, email, and other various inquiries.
• Maximize fill in opportunities based on reporting and communicating supply and demand challenges.
• Collaborate with Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business.
• Partner with Sales, Marketing, Customer Service, Operations, etc. on a consistent basis to ensure accounts needs are being met.
• Watch seasonality of product and help advise on product life cycles and clean up.
• Audit of websites to make sure product are live and appear up to Clarks standards.
• Responsible in aiding in the continued development of the E-Commerce channel and identifying opportunities to the Key Account Executive.
• Track, analyze and react in season to plans put in place.
• Maximize the use of advertising and promotional programs with each account, keeping consistent with Clarks Sales and Marketing initiatives.
• Provide prompt, efficient handling of account inquiries and issues.
• Responsible for setting up each E-Commerce account in an organized process and managing in a way that allows greater efficiency and effectiveness.
• Outstanding service to our customers.
Essential Knowledge/Successful Experience:
• High School Diploma; Bachelors degree preferred
• E-Commerce account management or customer service experience preferred
• Experience in the footwear/fashion or related indusry
• Experience in E-commerce preferred
• Ability to deal with constant changes and quick turnaround times
• Strong computer skills including Microsoft Excel
• Must possess strong attention to detail and organizational skills
• Analytical, planning and communication skills as well as the ability to work independently and manage multiple tasks
• Ability to communciate clearly and concisely both verbally and in writing
• Integrity
• Enthusiasm, positive attitude and passion
Every 60 seconds, 105 pairs of Clarks shoes are sold globally. That makes us a £1.6 billion business and a truly worldwide brand. We now have some 15,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s biggest everyday footwear brand (by sales volume), we’re still owned by the Clarks family and based in Street, Somerset, UK– where the Clarks business began. Street is the nerve center of our business, driving growth and the whole Clarks success story. And right now, we’re busy writing the next chapter. With a constant search for new and better ways to work, innovation’s set to play a big part in our future.
Every 60 seconds, 105 pairs of Clarks shoes are sold globally. That makes us a £1.6 billion business and a truly worldwide brand. We now have some 15,000 employees across 75 different countries – everywhere from Europe to the Americas. Despite being the world’s biggest everyday footwear brand (by sales volume), we’re still owned by the Clarks family and based in Street, Somerset, UK– where the Clarks business began. Street is the nerve center of our business, driving growth and the whole Clarks success story. And right now, we’re busy writing the next chapter. With a constant search for new and better ways to work, innovation’s set to play a big part in our future.