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Senior Product Manager, Ecommerce
Sephora
San Francisco, CA, United States
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POSITION SUMMARY:
Sephora is looking for a Senior Product Manager to deliver the most innovative online shopping experience in Beauty. In this role, you will partner with business, design, UX and development teams to define our shopping experience strategy. You will manage a team of highly effective, senior product managers covering shopping and social features, as well as front end platforms that power the shopping experience. You will collaborate closely with mobile and in-store teams to align initiatives and deliver a Sephora digital shopping experience that works across devices and channels.
• Define overarching shopping experience strategy, identifying and prioritizing business desires and other opportunities to maintain our position as the market leader in online Beauty
• Collaborate with key executive stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way
As a member of the Product Management organization, you will work closely with other Product Managers to leverage best practices across digital channels, work on projects that impact multiple channels as well as assess cross channel impacts. This position has a high level of exposure throughout the digital organization and the candidate must demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners.
RESPONSIBILITIES:
• Define overarching shopping experience strategy, identifying and prioritizing business desires and other opportunities to maintain our position as the market leader in online Beauty
• Collaborate with key executive stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way
• Develop processes, templates and tools to delivery effectively and consistently across projects. Define metrics for success and measure progress. Partner with the business teams to drive the Client Experience roadmap.
• Help define initial product and project strategy, identify implementation options and guide business partners on recommendations and prioritization.
• Drive requirements from concept through launch while partnering with both internal Sephora Engineering resources and external party development partners and vendors.
• Manage the day to day activities of defining and prioritizing requirements and incident tracking.
• Assess technical questions and partner with Engineering where needed to reach a resolution.
• Pro-actively monitor industry trends in digital experiences, including new capabilities, technology, vendors and tools.
• Develop success metrics and ensure ability for on-going monitoring of post-launch results through analysis and reporting.
• Create, document and implement processes where needed to achieve desired strategies.
• Drive continual product improvements and inform the product roadmap with new ideas based on ongoing customer research, market/competitive analysis, and product performance.
• Develop processes, templates and tools to delivery effectively and consistently across projects.
• Define metrics for success and measure progress.
REQUIREMENTS:
• Strong leadership, strategic thinking and practical organizational planning skills.
• Excellent communication and negotiation skills and ability to partner both with business and technical teams.
• Innate, gut understanding of the Sephora client, and an ability to identify and articulate opportunities
• Nimble and flexible with regards to changing priorities & business needs, and in managing diverse teams & people.
• Proven multi-tasking skills with ability to meet critical deadlines while maintaining strong relationships with internal teams and vendor partners.
• 5-7 years of experience in Product Development with a proven history of launching successful and personal e-commerce initiatives.
• Self-sufficient with ability to operate effectively without close supervision.
• Experience using JIRA and agile methodologies, with the ability to maintain flexibility with regards to changing priorities and needs.
MINIMUM EXPERIENCE:
• Bachelor’s Degree required
• 3-5 years experience in product management with a successful history of launching highly effective products for large transactional websites.
• 5-7 years of consumer-based online experience
COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.