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Customer Care Associate (Summer Intern)
The Black Tux
Santa Monica, CA, United States
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The Black Tux has changed the tuxedo and suit rental game. We took the dusty tux shop to task in every way, and renting a tuxedo is finally a convenient, positive experience. We offer: better suits, with a better fit, entirely online. "We have grown considerably since our 2013 launch. As long as we continue to add talented people to our team, we know our best days are ahead.
Customer Care acts as the first point of contact with between our customers and the the company. We live to exceed the customer's expectation at every possible opportunity, and we want you to be a part of our team this summer as a Customer Care Intern!
Responsibilities:
◦ Contribute to a first-class Customer Care team
◦ Consistently exceed the expectations of our customers by providing a positive experience, friendly demeanor and proactive attention to the customer’s needs
◦ Comfortable overcoming customer objections to find the best solution for the client while representing the company values at the highest level
◦ Provide exceptional service via phone, chat and email at all stages of the service
◦ Maintain detailed documentation of customer inquiries, orders and exchanges
◦ Identify trends in customer service issues and suggest improvements to the product or service
◦ Review customer measurements and body profiles to recommend our best fitting sizes
Requirements:
◦ Must be available for overtime and weekend hours, as needed
◦ Currently enrolled in a college. 1+ years of online or retail customer service experience
◦ Highly effective written and verbal communication skills
◦ Positive, confident, enthusiastic with excellent attention to detail
◦ Reliable, punctual, efficient with a passion for helping others
◦ Experience with customer service ticketing (ZenDesk a plus)
◦ Fashion industry, menswear and/or startup experience a plus
◦ Ability to multi-task in a fast- paced environment
◦ Ability to work well as part of a team and independently on assigned tasks
◦ Escalate customer facing issues within a timely matter