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Experience Designer
Kohls
Menomonee Falls, WI, United States
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Job Description
Our Experience Designers leverage the voice of Kohl's customers to craft on-brand experiences that meet customer expectations and measurable business goals throughout the digital shopping journey across all channels. Participate in the Customer Experience (CX) Design practice evolution and utilize the human-centered design (HCD) process to identify and solve for customer needs, achieve business objectives and create deliverables. These assets will facilitate business and customer alignment throughout the product development lifecycle, and support the planning and execution of roadmap priorities across Kohl's business.
Experience Design
• Participate on a cross-functional team(s) to help define experience solutions; collaborating with product managers, creative and copy, engineering, QA and analytics team members.
• Conceptualize experiences through sketching, storyboarding, information modeling and other methods.
• Define concepts, workflows, wireframes and high fidelity prototypes for Kohl’s digital properties
• Develop lo-fi and high fidelity prototypes for customer and business evaluation.
• Present design ideas and work in progress to CX senior leadership in weekly design reviews at every stage in the process.
• Create design deliverables to effectively communicate detailed experience requirements and interaction behaviors for customer and associate experiences, across all devices.
• Develop and maintain detailed user-interface specifications and documentation.
• Effectively communicate design solutions to cross-functional senior leadership.
• Remain up to date on current and emerging customer experience design trends.
UX Research Support
• Support experience design leadership and the CX research team in planning and executing research activities.
• Leverage the information provided by the CX research team to inform and refine designs
• Support the CX research team in activities throughout the product development lifecycle
UX Process and Methodologies
• Contribute to Kohl's overall CX practice maturity. This includes creating processes and developing tools and templates that can be applied to a single business or function.
• Support Kohl's customer experience DNA to ensure congruity, coherency, and consumer familiarity throughout the digital ecosystem.
• Support the creation, governance, and maintenance of interaction, usability, and accessibility standards and pattern library components.
Required
• 2+ years of relevant CX design experience
• Understanding of agile methodology and Lean UX principles.
• Portfolio/samples
• Strong written and verbal communication skills
• Excellent attention to detail, while also considering the big picture.
• Self-motivated with positive attitude.
• Effective understanding of methods for designing easy to use interfaces in a variety of web-based and mobile formats including social applications
• Experience with design and prototyping tools such as Axure, Sketch, InVision, and Adobe Creative Suite.
Preferred
• Experience in retail merchandising/marketing, advertising, product development, e-commerce or related field.
• Familiarity with the capabilities of HTML, DHTML, CSS and AJAX-based applications.
• Native OS application design experience.
• Bachelor's degree in design, human computer interaction (HCI), or equivalent professional experience.
Special Requirements
• Travel up to 25%