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Retail Operations Coordinator
Tory Burch
New York, NY, United States
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About Us:
Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection.
Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways we are only just beginning. There is so much we want to do!
Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve.
This role will work closely with the Retail Operations team and the field team to establish, maintain and enforce all operational policies and procedures for all retail stores across North American and Europe. They will play a key role in the execution and day-to-day monitoring of all special projects that directly impact the stores.
Responsibilities:
Policy & Procedure
• Expert understanding of all standards outlined in the Operational manual to support any questions from the field teams
• Act as primary point of contact for all field questions related to operational policies and procedures
• Support store management team by training on operations standards and to ensure consistency across all stores
• Partner with cross-functional teams on areas that may require additional operational training or updates to existing policies
In-Store Technology
• Support the roll-out of all technology initiatives and provide training when required
• Proficient user in all store systems & technologies including POS, Epicor/Web-IM, i-Pad, Clientbook & Microsoft Word
• Create and update informational tools for both existing technology and new technology projects
• Partner with field leadership team on timing and execution of all technology roll-outs
Administrative
• Updating of all forms and store guides such as Operations Guides, manuals, templates, etc.
• Assist with the coordination of the annual General Manager's Conference
• Focus on budgeting related to in-store expenses including branded packaging and supplies
• Partnership with the Finance and Accounts Payable teams to manage and submit all retail invoices
• Coordinate the ordering, shipping and communication of the annual, year-end holiday contest and gifts
Qualifications:
• Bachelor’s degree or equivalent in a related field of study
• 1-3 years of experience in a fast-paced retail environment
• Understanding of Store Operations (POS, inventory, policies & procedures) a plus
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Excellent verbal and written communication skills
• Highly collaborative and ability to understand the needs of various stakeholders
• Strong entrepreneurial spirit and problem solving ability
• Demonstrates personal ownership and accountability