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Consumer Facing Support Intern
Estee Lauder
Southampton, , United Kingdom
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Description
An opportunity has arisen to join the Regional Information Systems team as a Consumer Facing Support Intern.
OVERVIEW
The Consumer Facing Support Intern will be part of GIS and will be working in a highly dynamic, fast changing and fluid working environment. The position will be responsible for providing technical support for the store applications; infrastructure and technology solutions throughout the region on a first and second line level.
The role will include the building/installing of hardware, configuration of software, maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLA’s.
DUTIES AND RESPONSIBILITIES
• Answer and respond to support incidents via phone and email
• Help diagnose & troubleshoot both hardware and software based issues
• Respond and escalate support tickets through the relevant teams.
• Installation and configuration of hardware and software for in-store installations.
• Proactive monitoring of retail systems and servers.
• Daily systems checks and administrative operational processes.
Due to the nature of this role, it may be necessary for the successful candidate to travel within the UK/Ireland to store locations to assist with on-site installations of hardware and software; this may result in extended shifts, as well as overnight stays.
The hours of work will be averaged at 37.5 per week worked on a rota/shift basis to include evening and weekend work.
Qualifications
SKILLS REQUIRED
• Previous experience in an IT support role would be ideal or anyone with a real passion for IT.
• Knowledge of Microsoft Operating Systems and Servers and Office 2010 packages
• Possess network infrastructure knowledge (specifically around WiFi networks)
• Experience of managing iOS devices.
• Experience of SQL databases (or similar enterprise databases).
• Ability to schedule own workload prioritising to meet the business needs
• Capable of working on own initiative, with a proactive and organised approach
• Adapt to a varying role and be flexible in working style
• Good communication skills and an excellent telephone manner
• Demonstrate a support focused attitude
• Excellent interpersonal and team skills
• Holding a full driving licence would be beneficial.