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Director
Kate Spade
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
JACK SPADE began in 1996 out of a warehouse on Warren Street in New York City. It grew out of the idea that useful items could also be stylish. We started using waxed fabrics and heavy canvas to make a few bags for friends. Over time we received feedback, made changes and developed a line of straightforward shapes. Then we thought, why not sell them to people who really use utility bags?
The first JACK SPADE bag was sold to a hardware store in 1997.
Today, JACK SPADE has grown to include clothing, small goods and accessories. We’ve remained true to the idea that good design solves a problem with straightforward solutions, using timeless and durable materials.
Responsibilities:
The Director - Jack Spade Stores is responsible for the successful achievement of the retail business in North America in addition to developing and overseeing key initiatives and divisional goals. This includes managing store P/L through the definition of customer service, recruitment and training of the team, developing store policies and operations in conjunction with the company operations team and ensuring efficient implementation at store level.
Responsibilities:
• Oversee store sales (including quality and mix) and P/L performance; create and maintain store operating budget.
• Lead the process to develop
◦ Brand standards and customer service direction
◦ Training programs for all associates
• Support other company functions (ie store operations, visual) in developing
◦ Policies and procedures
◦ Visual merchandising standards
• Recruit, train and manage the store team.
• Ensure that associates are empower4ed with the knowledge, tools, skills, motivation, clearly articulated standards, and encouragement to deliver on the Jack Spade brand promise and the company’s performance targets.
• Prioritize communication from all departments from within the corporate office to the field.
• Participate in and support, internally and externally, corporate policies, programs, and initiatives.
• Support management in developing new store opening strategy and program.
• Work in conjunctions with store operation team to coordinate store maintenance, construction, facilities, remodels, real estate and other operations such as sales audit, lp, purchasing, banking, legal, etc.
• Create, roll-out, and maintain store bonus and commission programs.
• Manage and develop the corporate retail team.
• Manage operations calendar, coordinate routine changes and updates.
• Drive the day-to-day business by entrepreneurially leading, initiating and managing activities both at corporate and store level to help execute brand vision and drive business.
• Lead and propel stores to ensure they are focused on providing the guest experience and in store selling events.
• Ability to anticipate and identify competitor and retail changes which may impact business and implement change as necessary.
• Create an environment of creativity and self-improvement for yourself and your associates.
Qualifications:
• Minimum 7 years of leadership experience in a luxury retail environment. Strong retail management experience with multi-site oversight
• Experience overseeing multiple stores with particular focus in merchandising and managing people.
• Strong collaboration and communication skills at all levels in the organization.
• Execution of new store openings; manage new store rollout; oversee budgeting.
• Demonstrated experience training a retail team.
• Enhance brick and mortar environments through continuous service & experience innovation and by championing the voice of the store teams and customer.
• Drive to achieve Business measurements; traffic, conversion, units per transaction; sales vs, plan, gross margin, etc.
• Experience developing growth strategy through product assortment, new store growth, sales initiatives, etc.
• Ability to travel.
• Bachelor’s degree preferred.
Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran