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Operations Coordinator, Second Shift
Sephora
Belcamp, MD, United States
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Summary:
The primary responsibility of the Shift Coordinator is to work closely with departmental associates to ensure productivity, accuracy, safety, and security standards and expectations are met. This position assigns work tasks to others, monitors progress of work against established standards, operates and maintains various WMS systems, balances inventory and helps manage the flow of communication on and between other shifts. Additional responsibilities include acting in the capacity of interim department supervisor as needed based on staffing needs and during Peak/Holiday season to support operations, participate in various cross-functional /special projects, and assist the management team to manage communications between departments and shifts and participate as a speaker in Town Hall meetings as requested.
Essential Functions of Job:
• Knowledge of the inter-relatedness of operating activities to the overall functioning of the distribution center.
• Use various in-house computer systems to track and monitor work activities.
• Prioritize and assign work tasks to other associates in order to achieve work goals.
• Communicate daily work goals to team, coordinate against defined action plan.
• Monitor associates’ work performance and provide feedback for improvement.
• Train associates in their duties as described in the, “Preferred Methods and Procedures” manual.
• Participate in various cross-functional task forces /special projects as a representative of respective department.
• Occasionally travel to Sephora stores and other locations as a representative of Logistics’ Division and participate in cross-functional initiatives as assigned.
• Act in capacity of interim Supervisor to support Peak Season/Holiday operations.
• Follow all Company, state and OSHA safety rules, policies and regulations to ensure safe working practices, including proper work attire; report safety violations and potential safety violations to appropriate supervisory or management personnel.
• Comply with all Company Loss Prevention policies and procedures, including proper work attire.
• Maintain excellent attendance as set by Sephora company policy and set an example for other associates.
• Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs.
• Provide high quality internal and external customer service per company standards.
Knowledge, Skills and Abilities:
• Previous experience with a Warehouse Management System (WMS) or previous experience with menu-driven applications, and/or ability to learn system.
• Demonstrate effective problem-solving.
• Ability to multi-task and manage against competing deadlines.
• Ability to work effectively without close supervision.
• Possess strong interpersonal and relationship management skills.
• Possess organization and process management skills.
• Demonstrate flexibility and interest in being cross-trained (and assigned) to other work areas.
• Ability to work with numbers to produce productivity reports and track production metrics.
• Ability to work closely and effectively with others in a way that promotes a team environment.
• Ability to effectively give and receive feedback in a professional and respectful manner that sets an example to others.
• Ability to take instruction and follow through, as well as effectively give instruction to others.
• Must be proactive and responsive to business needs.
• Ability to understand other functions of the business as they apply to position.
• Possess public speaking skills.
• Demonstrate an enthusiastic and professional demeanor.
Supervisory Responsibilities:
No direct reports. May be called upon to act in the capacity of interim Supervisor to support Peak Season/Holiday operations.
Working Conditions:
• Moderate but varying temperature and humidity in office and warehouse environments.
COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.